Loss Mitigation Officer

Loss Mitigation Officer

STCU is a growing regional credit union that is consistently rated one of the top-performing credit unions in the nation and has been named one of Fortune Magazine’s Great Places to Work. We seek employees who are committed to serving others, lifelong learners, hardworking, fun-loving, and eager to make a difference in our members’ lives. We value integrity, service, innovation, education, people, and celebration.

• Paid time off—plus 11 paid holidays
• Medical, dental, vision, and life insurance
• Flexible schedules and remote‑work opportunities
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

Salary range: $22.94 - $32.12 per hour

* Target salary range - $22.94 - $23.40 per hour*

The Loss Mitigation Officer plays a key role in independently calling and managing complex delinquency portfolios to minimize loss and reduce institutional risk. With a strong focus on regulatory compliance, strategic decision‑making, and member‑centered solutions, this role directly impacts key financial performance metrics. The position is designed to accommodate growth, allowing officers to develop expertise while contributing to a vital part of the credit union’s risk management strategy.

• Demonstrate a strong commitment to regulatory compliance by adhering to FDCPA and UDAAP standards and proactively completing all mandatory training to ensure operational integrity.
• Effectively manage delinquent accounts by calling on and engaging members with professionalism and empathy to identify causes of default and offer tailored recovery solutions, resulting in decreased loss to the credit union.
• Minimize loan losses by preparing and recommending accounts for repossession or charge‑off after all primary collection efforts have been exhausted, while demonstrating advanced proficiency through managing higher volumes, executing complex collection tasks, and mentoring others to support team development and operational excellence.

• Demonstrate a strong commitment to excellence by consistently maintaining departmental standards, and reliably achieving operational and service goals that support the overall success of the team.
• Continuously seeks opportunities to improve collection processes by identifying inefficiencies and implementing more effective methods, while remaining adaptable to change and open to adopting new strategies and tools for enhanced performance.
• Responsible for accurately and efficiently processing payments, including internal transfers, external ACH transactions, and debit card transactions.
• Actively contribute to team success through continuous improvement, collaboration on departmental initiatives, participation in ongoing training, and fostering strong, professional relationships that promote a positive and productive work environment.

Education: High School diploma or equivalent required.

Certifications: Certifications related to collections, finance, or credit risk are preferred.

Job

Experience:

Minimum two years of experience in account resolution, account maintenance, or a comparable role in a financial institution or related industry. Must have demonstrated experience in negotiating repayment terms, resolving overdue accounts, and managing high call volumes. Experience in consumer collections preferred. Working knowledge of consumer deposit and loan products and familiarity with FDCPA, UDAAP, and related regulations preferred.

Software

Skills:

Proficient knowledge of MS Office programs including Outlook, Word, Excel, and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work

Conditions:

Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high‑stress, fast‑paced, deadline‑oriented environment.

Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.

Must live within daily commuting distance of STCU Headquarters in Liberty Lake, WA.

Please review our website for more information and to apply /careers.

Entry Level

Full‑time

Customer Service