Regional Manager, Human Resources

Overview

• Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Maintains clean/clutter free work areas to ensure safe environments for all WSECO employees.
• Adheres to required personal protective equipment (PPE) as identified in safety policy.

• Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust – Take ownership, act with urgency, and follow through on commitments.
• Say Thank you – Express genuine appreciation for effort, feedback, and collaboration.

• Provides strategic guidance on employee relations concerns serving as a coach and partner to assist leaders as well as employees as a confidential resource to support employee questions, concerns, and needs.
• Assists with generating HR Strategy and integrating it into the HR function and within the business in accordance with the defined timeline.
• Works closely with core HR staff in developing, implementing, and evaluating ongoing HR/Payroll programs, functions, and activities.
• Processes and approves all leave of absences including FMLA, military, personal, short term and long-term disability. Tracks leaves and provides required paperwork to employees. Coordinates worker’s compensation leaves with Safety Administrators.
• Provides counsel and guidance to managers on performance management, conflict resolution, disciplinary action, and other HR-related issues.
• Supervises core HR team (as applicable). Leads through ongoing coaching, mentoring, and developing strong skill sets.
• Supports core HR staff to resolve human resource problems, interpret HR policies and procedures and recommends effective courses of action.
• Reviews performance and determines compensation increases for direct reports.
• Conducts investigations of employee relations issues, consults with CHRO, and recommends appropriate action.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Shares updates and changes with team, ensures updates are implemented and communicated as appropriate.
• Creates and conducts leader and employment related employee training across the territory. Conducts training for the Management Essentials course, New Manager Orientation and participates in New Employee Orientation as needed.
• Supports benefits team as needed to answer employee questions, assist with open enrollment, and assist with developing the benefits strategy.
• Partner with Employee Experience & Wellness Manager on various employee initiatives designed to enhance the employee experience.
• Supervises administration of leave of absences for assigned territory ensuring employees are educated on Western States leave policies and assists employees throughout the leave process.
• Works with CHRO to promote employee engagement using turnover analysis and Voice of Employee data.
• Adheres to all customer care standards.
• Work within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

• Strong knowledge of employment and labor law.
• Strong working knowledge of benefits administration.
• Ability to develop and maintain effective working relationships with others.
• Ability to handle sensitive information with respect to individual and corporate confidentiality.
• Provides exceptional client service.
• Payroll experience a plus.
• Excellent verbal and written communication skills, strong detail orientation and multitasking skills required.
• Working knowledge of computers including the Microsoft suite of products.
• Ability to travel up to 25% and overnight as needed, primarily within assigned territory.

• Bachelor’s Degree preferred. Equivalent experience accepted.
• Minimum of five years in an HR Generalist or…