Director of IS​/IT

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IT Dept Regular Full-Time Management Liberty Lake, WA, US

Job Title:

Director of IS/IT

Shifts:

Day

Dept.: IS/IT Type:
Hourly, Non-Exempt

SUMMARY: The Director of IS/IT leads Altek’s technology strategy, business systems, infrastructure, cybersecurity, and technical support. This position translates business priorities into practical technology plans that improve manufacturing performance, protect company and customer information, strengthen decision-making, and support reliable daily operations. The Director is accountable for developing the IS/IT team, establishing policies and standards, managing technology investments, and delivering projects with clear business outcomes.

Working with department leaders, the Director standardizes processes and systems, stabilizes performance, and builds capabilities that support sustainable growth. The role combines strategic leadership with hands-on involvement appropriate to the needs of the business.

RESPONSIBILITIES:

• Develop and maintain a multiyear technology roadmap aligned with company strategy, operating priorities, and available resources. Translate the roadmap into annual objectives, budgets, and an achievable project portfolio.
• Establish and maintain IS/IT policies, procedures, technical standards, and ownership for system access, acceptable use, change management, asset management, data retention, and technology purchasing.
• Evaluate requests with business leaders, define the problem and expected benefit, and prioritize work based on operational impact, risk, cost, and capacity. Escalate conflicting priorities to the President and CEO.
• Provide management with clear reporting on service performance, project progress, technology risks, spending, and decisions requiring leadership action.
• Lead, coach, and develop IS/IT personnel; establish responsibilities, performance expectations, training plans, and cross‑training to reduce dependence on individual employees.
• Oversee help desk operations, incident prioritization, escalation, and communication. Set service expectations that reflect the importance of production and other business‑critical activities.
• Build effective relationships with department leaders and users. Provide practical training, maintain support documentation, and resolve recurring issues through root‑cause analysis.
• Coordinate internal staff and outside service providers, maintaining clear accountability for work quality, timely resolution, and coverage during planned or unplanned absences.
• Own the technical strategy, administration, support, and lifecycle planning for the ERP platform and connected business applications. Promote consistent system use across departments.
• Lead system evaluations with Operations, Finance, Quality, Engineering, and other process owners. Document requirements, assess functional fit, identify gaps, and compare total cost and implementation risk.
• Lead the technology workstream for ERP implementations, upgrades, and integrations, including configuration, data conversion, testing, cutover, training coordination, and post‑launch support.
• Partner with business owners to standardize workflows before automating them. Ensure process owners approve requirements, validate data,…