PacLease Mobile Service Technician

Overview

The Dobbs Truck Group is a growth company that expands operations and our customer base through a high-quality team of employees. We operate 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center, representing brands including Peterbilt, Volvo, Mack, Autocar, and Hino with locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our company is looking for long-term employees to invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

This position will be responsible for the maintenance and repair on all types of commercial trucks and equipment while working out of a fully equipped mobile service truck. This role will diagnose and repair vehicles and equipment serviced by the Company’s facilities and is expected to perform with the highest degree of professional competence in quality of work, product knowledge, and customer service.

The duties listed below are illustrations of the types of work that may be performed; the omission of specific statements does not exclude them from the position if the work is similar, related, or a logical assignment.

• Complete repairs in estimated time per industry standards.
• Grow and maintain the customer base.
• Perform DOT inspection, troubleshooting, and repair on all areas of a vehicle including electrical, charging systems, starting systems, engine, HVAC, powertrain, and chassis components.
• Repairs include diagnosis and removal of injectors, cylinder heads, camshafts, main bearings, rod bearings, and transmission/clutch components.
• Utilize diagnostic equipment, software, and technical publications to determine root cause and repair solution.
• Maintain service truck, supplied tooling, and parts inventory to Company expectations.
• Provide thorough documentation that supports complaint, cause, and correction.
• Perform preventative maintenance when requested.
• Respond promptly to customer requests and foster customer relationships.
• Report to customer and service administration on any deferred repairs.
• Flexibility to be available after hours and alternate days.

• 18 years of age.
• 4 years of dealer experience as a Diesel/Service Technician.
• Valid Driver's License and a qualified MVR abstract.
• Minimum tool requirements (see below).

• High school graduate or GED with 5 years of experience in a truck dealership or equivalent experience.
• Commercial Driver's License (CDL).
• Ability to work independently with minimal supervision.
• Great customer service skills.

• Comprehension:
  Ability to understand complex problems, collaborate, and explore alternative solutions.
• Organization:
  Ability to organize and prioritize work schedule on short-term basis (more than 1 month).
• Reasoning & Decision Making:
  Ability to make decisions with moderate impact on immediate work unit.
• Communication:
  Ability to communicate effectively with individuals via phone.
• Mathematics:
  Ability to compute, analyze, and interpret numerical data for reporting purposes.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds, frequently up to 50 pounds, and occasionally up to 65 pounds.

Specific vision abilities include color vision, peripheral vision, depth perception, and the…