Sales Order Coordinator Job Liberty Township area,Ohio USA,Business

About Us

Gasser Chair is a distinguished leader in the design and manufacturing of premium seating solutions, proudly trusted by some of the world's most iconic brands, including Wynn, Caesars, Ritz-Carlton, and Hilton. Renowned for our commitment to quality, innovation, and customer focus, we design and produce custom seating solutions that blend style, comfort, and durability.

Founded in 1946, Gasser Chair is a third-generation, family-owned company with a rich history of growth and innovation. While our business has expanded globally, we remain grounded in our core values and continue to invest in people, processes, and products that set us apart in the seating industry.

To learn more about our company and products, visit

Position Overview

Gasser Chair is seeking a Sales Order Coordinator who will take ownership of customer orders from entry through delivery, ensuring accuracy, coordination, and clear communication across Sales, Production, and Shipping.

The Sales Order Coordinator ensures that customer specifications are accurately captured, communicated, and executed while providing proactive communication and support to both internal teams and external customers.

Key Responsibilities

Order Entry:
Accurately enter and maintain sales orders in the ERP system based on customer purchase orders and specifications.

Order Review:
Verify order details such as product specifications, pricing, shipping instructions, and lead times.

Coordination:
Liaise with the Production, Engineering, and Shipping teams to ensure orders are processed and delivered according to customer requirements.

Communication:
Provide timely updates to sales representatives and customers regarding order status, changes, or delays.

Issue Resolution:
Proactively address and resolve order discrepancies, shipping issues, or production delays in collaboration with internal departments.

Documentation:
Maintain organized records of sales orders, confirmations, change orders, and delivery documentation.

Process Improvement:
Support the continuous improvement of order management processes and documentation practices.

Reporting:
Generate and review order tracking reports and metrics as requested by leadership.

Sales Support:
Assist the Gaming and Hospitality Sales teams with administrative tasks related to quotes, order history, or custom request

Cross-Training:
Collaborate with peers across departments and provide backup support for other order-related or customer service tasks, as needed.

Qualifications

Associate s degree or higher in Business, Sales, or a related field; or equivalent relevant experience in a sales support or order management role.

Prior experience in order management, customer service, or sales support in a manufacturing environment preferred.

Strong working knowledge of ERP systems is a plus.

Exceptional attention to detail and organizational skills.

Excellent written and verbal communication abilities.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Customer-focused mindset with a proactive approach to problem-solving.

Proficiency in Microsoft Office Suite, especially Excel and Outlook.

Physical Requirements

This role is primarily based in a professional office environment. The position requires the ability to sit or stand for extended periods, regularly use a computer and telephone, and occasionally move throughout the manufacturing facility. Occasional lifting of up to 20 pounds may be required for files or samples. Limited travel between facilities or customer sites may occur.

Gasser Chair Company is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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