Ambulatory Clinic Supervisor-Cardiology

Position Summary

Under the supervision of the Nursing Director, Ambulatory Manager, or Nurse Manager, the Ambulatory Clinic Nurse Supervisor assists and supports the clinic administratively and clinically. They assist in supervisory planning, organizing, directing, coordinating, and controlling activities. They assume responsibility for patient flow, triage, and direct patient care. They are responsible for efficient day‑to‑day operations of the clinic and optimum use of resources to maximize productivity.

They foster an environment of collaboration and respect with physician colleagues, nurses and other healthcare team members.

• Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care.
• Assists the Ambulatory Clinic Manager in daily clinical and operational aspects of the clinic including staff scheduling and monitoring of provider clinic schedules to ensure effective resource management and quality improvement through monitoring of clinic key performance indicators.
• Collaborates with the Ambulatory Clinic Manager, Senior Administrator/Director, and Physician leadership to establish patient‑care standards and evaluates staff compliance. Serves as a mentor for excellence in clinical practice and patient and employee satisfaction.
• Maintains a safe and caring environment for patients that is conducive to positive health teaching and maintenance, meeting patient and family expectations for care while implementing mechanisms to ensure culturally specific care. Responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion.
• Uses findings from patient and staff satisfaction surveys, complaints, and patient safety events/root‑cause analysis to plan and improve patient care using active mentoring and performance‑management strategies including MDI (monitoring daily improvement) boards.
• Assists with hiring, education, and performance evaluation of the staff. Works with the Clinic Nurse Manager/Practice Manager and Human Resources in performance‑management counseling and discipline of staff.
• Creates and maintains a supportive work environment for the entire team. Creates and maintains an atmosphere of respect and courtesy toward patients, staff, and colleagues.
• Makes recommendations and provides opportunities for growth and development of personnel and arranges for appropriate education and training of staff.
• Maintains clinical relevance, demonstrating self‑development by keeping current on a variety of clinical, management, and health‑care topics.
• Promotes a level of professionalism in the clinic, both in culture and appearance. Motivates academic pursuit and continuing education on the part of the staff by establishing and meeting service‑based certification goals.
• Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.
• These statements describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Other duties may be assigned as required.

• Bachelor’s Degree in Nursing
• At least 2 years of RN experience
• At least 1 year of ambulatory experience

• Master’s Degree in Nursing
• Previous RN experience in specialty and supervisory experience

• Licensed Registered Nurse (LRN) – Single state – State Board of Nursing with a current active multistate RN license in good standing in the state in which you live OR active single‑state RN license in good standing in the state you will be working, with proof of application for a multistate RN license in the state in which you live.
• Basic Life Support/Heart Saver (BLS HS) (non‑clinical) – American Heart Association (AHA) within 14 days of hire

• Demonstrated leadership, communication and interpersonal skills

Full time

R-48343

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition.
• Employment with the health system is contingent upon, among other things, agreeing to the health‑system‑dispute‑resolution‑ and signing the agreement to the DRP.