Lead Service Coordinator

Lead Service Coordinator

Hybrid
• Srvc Coord Western-Liberty Office
- Liberty, MO 64068

Salary Range $26.75 Hourly Position Type Full Time Job Shift Day Education Level 4 Year Degree

Travel Percentage Up to 25% Category Nonprofit
- Social Services

Full-time

Jackson County

(Hybrid/Remote)

** Applicant must live in the service area to be considered**

Compensation above the base rate may be offered based on relevant experience

The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy!

POSITION SUMMARY

The Lead Service Coordinator is a senior-level position in the Service Coordination department that supports Service Coordinators by helping people meet their personal needs and goals in obtaining the greatest degree of independence and inclusion possible in everyday life. They help individuals with developmental disabilities and their families identify services and supports to meet their needs. They advocate monitor, and evaluate services provided to the individual.

Along with carrying out administrative, mentoring and quality assurance tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages a caseload of varying ages, disabilities, and case complexity to improve the quality of support and services by establishing strong, trusting relationships through regular contact and planning with the individual and their team to identify needs and creating an action plan to assist the person in meeting those needs.
• Develops community relationships and support systems and if appropriate, links resources by matching the unique support needs of individuals and families (identified in the plan) with resources in the community. Linking may involve researching existing resources, developing new resources, making referrals to collaborating agencies with information and follow-up support, preparing Utilization Review requests, service authorizations, and coordinating federal, state, county, and community programs to achieve necessary supports.
• Ensures quality enhancement by monitoring and assessing the quality, timeliness and effectiveness of services and support received through an ongoing review process. Monitoring occurs via phone or email contact as well as through in person meetings. In person meetings are completed Monthly, Quarterly, and Annually. These meetings can occur in a variety of settings including but not limited to individual's homes, Day Programs, community settings, an office setting, group homes, and/or residential settings.
  
  If there are findings from the monitoring, reporting processes will be followed including protocols for mandated reporting in the case of suspicion of abuse and neglect situations.
• Maintain accurate and timely documentation by recording all activities delivered within three business day of TCM activity and maintaining a minimum of 85 TCM billable hours per month.
• Provides the most up-to-date information to people we support by participating in knowledge enrichment such as completing all training as assigned, continuing one's education, and attending conferences and seminars. This may include planning, facilitating, and coordinating quarterly all staff meetings under the direction of the SC Leadership team.
• Mentors and…