Associate Account Manager

Associate Account Manager

Company: Snap-on

Location: Libertyville, IL

Salary Range: $40,000 - $44,000

Overview: Snap-on Credit LLC is the financial arm of Snap‑on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company‑direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap‑on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap‑on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Entry‑level position in which the primary responsibility is collections of early‑stage delinquent accounts in the Extended Credit portfolio within a regional business unit. The position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; and promoting and marketing Credit Sales programs to franchisees and customers, while preparing for the potential role of an Associate Account Manager.

• Collection of EC accounts to achieve established Corporate/Regional goals
• Extensive phone contact collecting on active delinquent accounts
• Coordinate collection efforts with Franchisee network
• Coordinate product return with Account Managers/Senior Account Manager
• Report and consult with management on major issues
• Achieve assigned delinquency/loss goals and metrics
• Answer field and customer questions
• Resolve credit/payment problems
• Assist in promoting Credit Sales programs and promotions

• High school diploma.
• 2 years customer service or collections preferred.
• Bachelor’s degree is preferred.

• Credit and collections
• Communications – verbal and written
• Computer applications
• Negotiation

• Analytical
• Standards and Ethics
• Approachable
• Decisive
• Collaborative

• Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
• Short term and long‑term disability, Employee Assistance Program
• Business travel accident insurance
• Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
• Market competitive compensation with rewards for high performance and special skills
• Bonus, incentives, awards, or sales commissions depending on position and level
• Base pay progression through lateral & promotional development on both managerial and technical career paths
• Paid time off, vacation, and paid holidays
• Tuition Assistance Plan
• Employee Stock Purchase Plan – annual optional enrollment period
• Retirement programs including 401(k) Plan with matching employer contributions

Will be required to pass an immediate drug test upon offer.

Travel:
None expected.

Effort:
Normal working hours.

Working Environment:
Normal office environment.

Snap‑on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

For additional information please reference our careers website at Careers | Snap‑on Incorporated.