Product Engineer II - Rack Integration

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminate based onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status,or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidatesthatwillcontribute to the diversification and enrichment of ideas and perspectives atAHEAD.

As a Product Engineer I – Rack Integration Services, you will be instrumental in designing and implementing integrated rack solutions for enterprise-grade data center hardware. You will own rack-level design from concept through installation, including rack elevations, rack-level BOMs, power and cooling analysis, and cabling design. Your responsibilities include defining installation and integration steps, creating cable maps and routing plans, building labeling standards, and producing complete rack design documentation that supports accurate builds, labor estimation, and pre-sales assessments.

You will collaborate with internal teams and clients and may travel on-site to support rack delivery and installation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collaborate on quoting requests with other Product Engineers, Sales Engineers, Project Managers, external client facing teams, and directly with the client as necessary for complete and accurate quotes.
• Collaborate on cross training with the Product Engineering Team.
• Collaborate with the Sales Engineering team to scope and design Foundry services as necessary.
• Collaborate with Manufacturing Engineering, System Verification engineering, to ensure proper documentation and automation in in place for projects.
• Support Production as needed throughout the course of projects.
• Create and assemble hardware quotes when Foundry is driving the design of enterprise products or racks.
• Manage the revision control of product and Bill of Materials throughout a product’s lifecycle when necessary.
• Participate in the launch of new solutions, ensuring successful delivery to customers.
• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors.
• Respond to and resolve advanced customer technical inquiries in a timely manner.
• Mentor and provide guidance to other Product Engineers to support team development.

• Develop and maintain rack elevations and rack-level BOMs for integrated solutions, ensuring all mechanical and electrical constraints are met.
• Perform power and cooling analyses for integrated racks, including PDU selection, power strip layout, input load balancing, and airflow considerations (air and liquid cooling where applicable).
• Design cabling matrices, cable routing paths, and labeling schemes for power, networking, storage, and management fabrics.
• Collect and document rack integration requirements from customers and internal stakeholders (space, power, cooling, access, cable entry/exit, labeling, documentation expectations).
• Create installation runbooks and work instructions for production teams, detailing step-by-step rack assembly, device installation, cabling, labeling, and QA checks.
• Support production…