Recovery Specialist

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Libertyville, IL

$44,000 - $48,000

Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Recovery Specialists are responsible for notifying customers of their defaulted accounts primarily through telephone to resolve their financial obligation utilizing various collection methods.

• Responsible for collecting on bad debt accounts
• Achieve monthly goals
• Make outbound calls and handle inbound calls to resolve bad debt accounts
• Locate customers to resolve bad debt accounts

• College degree, preferred
• Two years of recent consumer collections experience; willing to train the right individual
• Skip tracing
• Third-party collections, auto collections, manual dialing
• Accountability to individual monthly goals

• Credit and collections
• Communications – verbal and written
• Professional and persuasive communication
• Computer applications
• Negotiation
• Self-motivated
• Goal driven
• Organization

• Analytical
• Standards and Ethics
• Approachable
• Decisive