Float Patient Services Coordinator MRI; Libertyville, Barrington, Gurnee, McHenry

Float Patient Services Coordinator I MRI (Libertyville, Barrington, Gurnee, McHenry)

Illinois Bone & Joint Institute

Job Type: Full‑time

Job Description

Illinois Bone & Joint Institute is excited to announce an MRI Patient Services Coordinator opportunity to join our MRI Services team as a Float for Libertyville, Gurnee, Barrington and McHenry. IBJI is looking for a professional, flexible and positive Patient Services Coordinator to join our MRI Office team, adding to a great working culture didates must have a proven track record of great customer service while adding positively to culture and TEAM work environment.

Shift requirements: rotate between Opening (6AM - 2:30PM) or Closing (11:30AM - 8PM) and work rotating Saturdays (8AM - 4PM).

• A positive team environment, management commitment to your success
• Gain experience in front office MRI business operations
• Career growth – as IBJI continues to grow, so do opportunities
• Provide support for our communities with our philanthropic group – IBJI Cares

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answer general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre‑registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and referral management as required
• Maintains clean and safe work environment
• Other office duties as assigned

• Education:
  
  High school diploma or equivalent required
• Experience:
  
  Minimum one year experience in customer service role (medical office experience preferred). EHR experience (Epic experience preferred).
• Skills:
  Knowledge in medical terminology preferred;
  Ability to handle highly confidential, sensitive and non‑routine information;
  Familiarity with scheduling and rearranging appointments;
  Possess good working knowledge of Microsoft Office and Windows‑based computer applications;
  Insurance payer and eligibility knowledge;
  Must be a team player;
  Able to work in a fast‑paced environment and have a flexible schedule as needed;
  Neat professional appearance;
  Strong written and verbal communication skills;
  Results oriented with concern for appropriate process;
  Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

We offer a competitive compensation package that includes health, life, dental and vision insurance, generous PTO accrual, 401K, profit sharing, employee assistance program, and disability coverage.

$17 - $22 per hour depending on experience.