Complex Inpatient Care Manager

Complex Inpatient Care Manager

Advocate Condell Medical Center

Full Time Days.

Medical, Dental, Life and 401K

This role provides comprehensive care management services focusing on patients with the highest complex medical and/or psychosocial needs. This discharge planning specialist carries a caseload of complex patients identified by length of stay, dollar, or time intensive discharge planning outlier designation and serves as a resource for staff. Analyzes data to understand the causes and corrective actions for this subset of patients.

Effective utilization of organizational resources to assist the medical center in achieving its goals of high-quality, cost-effect patient care and service. Collaboration with community-based resources and Payor continuity of care across the continuum. Functioning in a manner that supports compliance with regulatory standards and agency requirements.

• Perform thorough patient assessments, identifying critical health issues and implement targeted interventions and patient-family centered care plans to achieve optimal health outcomes. Collaborate and negotiate effectively with clinically complex patients, family and the clinical team while striving to achieve patient and organizational goals regarding care needs, choices, and satisfaction during discharge planning and care transitions.
• Aggregate, analyze, interpret and report data on patient outcomes and resource utilization. Facilitate reporting of utilization monitoring and review activities to relevant committees and stakeholders
• Provide continuity of care and discharge planning services for clinically complex patients compliant with regulatory standards. Offers coordinated, relevant options and services based on assessed needs to ensure patient, families, and the healthcare team are informed and prepared to proceed with accountabilities in a timely manner. Participate in the communication processes to facilitate smooth transitions for patients, families, and staff during patient transfers.
• Provide advanced clinical guidance and mentorship to frontline care management team members fostering a culture of excellence and continuous improvement. Lead initiatives aimed at enhancing care quality, patient safety, and overall healthcare delivery efficiency.
• Advocate for patients and their families to ensure their voices are heard and their needs are met within the healthcare system while optimizing the utilization of hospital resources ensuring cost-effective care delivery and adherence to regulatory guidelines.
• Initiate internal and external referrals to assure timely progression of care and transitions for clinically complex patients. Document discharge planning interventions and utilization review activity according to department and organization standards in a timely manner. Perform and document accurate and timely concurrent and retrospective reviews for clinically complex patients based on approved criteria by department standards.
• Communicate effectively with the healthcare team regarding clinically complex patients. Partner with Social Work and unlicensed support personnel to effectively establish and implement a safe plan of care. Serves as a leader of the multidisciplinary rounds and work closely with clinical team members, hospital departments and ancillary services to identify and resolve barriers to discharge, expedite care delivery to avoid delays in timely service provision, and implement and report on care coordination and discharge planning.
• As an expert in care management of clinically complex patients, collaborate and lead discussions with managers, physicians, medical directors, advisory groups, and treatment teams for issues related to physician practices and best practices for the patient care plans. Refer cases to physician advisors as needed to ensure efficient progression of care, accurate status, and compliance with regulatory guidelines. Maintain knowledge of healthcare regulations, reimbursement issues, impact on length of stay and community-based resources.
  
  Deliver CMS regulatory notices within CMS established time frames, as appropriate based on-site guidelines.
• Develop and…