Workplace Technologies Engineer

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The Workplace Technologies Engineer is responsible for designing, implementing, maintaining, and supporting all components of the Office 365 and Windows PC environments in a diverse enterprise setting. This role serves as a subject matter expert for Office 365, legacy on‑premises productivity applications, and Windows deployment automation. The engineer will create and manage software deployment packages, develop scripts for complex configurations, and provide advanced troubleshooting and technical support for end‑user computing and conferencing systems.

• Manage & monitor deployment of all client Windows Operating systems, software, patches, critical updates and service packs on a timely basis in physical and virtual environments.
• Develop and maintain automated deployment systems which cater to self‑service.
• Recommend process improvements to ensure system scalability and reliability.
• Monitor the health of distribution points as well as content being distributed throughout the enterprise.
• Assist in the development, implementation, and support of client systems management.
• Work with the Sr. Manager, Workplace Technologies to develop deployment specifications and configurations.
• Act as the tier 3 technical contact, deliver advanced technical troubleshooting and problem‑solving solutions for corporate customers including issues escalated to the highest level of management.
• Design, evaluate, monitor, and troubleshoot Microsoft Teams conferencing room systems.
• Collaborate with subject matter experts and escalation managers when additional support is needed.
• Work hand‑in‑hand with architects and engineers to design Workplace Technologies solutions.
• Maintain an intimate understanding of networking technologies (WiFi, DNS, DHCP, VLANs and VPN troubleshooting).
• Maintain technical knowledge in the industry with internal/external training to improve performance and develop specialization.
• Deep understanding of the entire M365 application stack to include the various subscription plans.
• Active Directory & Entra .
• Strong experience with Microsoft Intune/SCCM.
• Provide 3rd level support for the end‑user computing platform.
• Develop scripts to evaluate the environment and deploy solutions using Power Shell.

• B.S. in Computer Science (or equivalent experience).
• 7+ years in Information Technology.
• 7+ years supporting Workplace Technologies Services, Microsoft M365 and/or Microsoft server technologies, and/or Microsoft Windows operating systems.
• 2+ years experience with scripting and automation technologies (Power Shell, Microsoft Graph API, Azure Automation).

• Comprehensive knowledge of M365 suite (Word, Excel, PowerPoint, Outlook, One Drive, Windows OS, Power Platform, Viva Platform).
• Active Directory & Entra .
• SharePoint Online, Exchange Online, Microsoft Teams.
• Microsoft Windows 10/11 Enterprise.
• Microsoft System Center Configuration Manager and Intune.
• Group policy creation and administration.
• Proficiency in managing and securing endpoints (laptops, printers, scanners, mobile devices).
• Virtual Workstation system design and administration.
• Windows Power Shell, Shell & vb Script.
• Basic knowledge of networking, server, and virtual technologies.
• Clear and effective communication with team members and stakeholders.
• Ability to explain technical concepts to non‑technical users.
• Security mindset – design, implement and maintain secure solutions.
• Willingness to learn and stay up to date on the latest technologies and trends.
• Thorough knowledge of legacy Office applications.

Volkswagen Financial Services is an Equal Opportunity Employer. Applicants from all backgrounds are welcome and discrimination on the basis of race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristic protected by applicable laws is prohibited. The Company does not enter into an employment contract with applicants. This organization participates in E‑Verify.

The workplace is drug‑free and pre‑employment substance abuse testing is performed.