Workplace Technologies Engineer

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

Brief

Role Description This position is Career Level 20P located in Libertyville, IL with a Role Classification of Hybrid.

Base pay is one part of our total compensation package and is established within a range.  This provides the opportunity to progress as you grow and develop within a role.  The base pay for this position will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.  

Base salary is localized according to an employee’s work location.  Ranges are market-dependent and may be modified in the future.
This position is located in Libertyville, IL. The pay range for this location is $101,800 - $183,200 annually. Benefits for this position include:
• Eligibility for annual performance bonus
• Healthcare benefits
• 401(k), with company match
• Defined contribution retirement program
• Tuition reimbursement
• Company lease car program
• Paid time offRole Summary The Workplace Technologies Engineer is responsible for designing, implementing, maintaining, and supporting all components of the Office 365 and Windows PC environments in a diverse enterprise setting. This role serves as a subject matter expert for Office 365, legacy on-premises productivity applications, and Windows deployment automation. The engineer will create and manage software deployment packages, develop scripts for complex configurations, and provide advanced troubleshooting and technical support for end-user computing and conferencing systems.

Responsibilites within this Role Main responsibility – 80%
• Manage & monitor deployment of all client Windows Operating systems, software, patches, critical updates and service packs on a timely basis in physical and virtual environments
• Develop and maintain automated deployment systems which cater to self-service
• Recommend process improvements to ensure system scalability and reliability
• Monitor the health of distribution points as well as content being distributed throughout the enterprise
• Assist in the development, implementation, and support of client systems management
• Work with the Sr. Manager, Workplace Technologies to develop deployment specifications and configurations.
• Act as the tier 3 technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Microsoft Teams conferencing room systems. This also includes design, hardware/software evaluations, monitoring and troubleshooting
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Work hand in hand with architects and engineers to design Workplace Technologies solutions
• Intimate understanding of Networking Technologies (WiFi, DNS, DHCP, VLAN’s and VPN troubleshooting.
• Maintain technical knowledge in the industry with internal/external training to improve performance and develop specialization.
• Deep understanding of the entire M365 application stack to include the various subscription plans
• Active Directory & Entra
• Strong experience with Microsoft Intune/SCCMAdditional responsibilities – 10%
• 3rd level support for the end user computing platform
• Maintain technical…