ServiceNow Platform Ownership - CMDB

REQ::
Service Now Platform Leadership - Libertyville, IL

Duration: 12+ month

Min 14+ years candidate

• Own the day-to-day administration, availability, security, governance, and continual improvement of the Service Now platform.

• Serve as the primary technical owner and subject matter expert for the Service Now platform across enterprise stakeholders.
• Administer and continuously improve Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities.

• Own CMDB governance, data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and operational visibility to improve service health and reduce MTTR.

• Manage hardware/software asset life cycles, software models, entitlements, reclamation, compliance, audits, and optimization.

• Configure workflows, forms, notifications, roles, access controls, automation, data structures, and platform capabilities to deliver scalable solutions.

• Design and maintain APIs, MID Server, Import Sets, Integration Hub/Spokes, and integrations with identity, monitoring, procurement, financial, and endpoint systems.

• Manage environments, upgrades, releases, testing, SDLC controls, and platform changes while ensuring security, compliance, and operational requirements are met.

• Support the Service Now strategy and roadmap, manage demand and technical debt, prioritize enhancements, and establish standards aligned with ITIL and enterprise architecture.

• Develop dashboards, KPIs, and operational reports; monitor platform health and performance; and identify opportunities for automation, cost reduction, and risk mitigation.

• Collaborate with business and IT stakeholders, translate requirements into sustainable solutions, and drive adoption through documentation, training, communication, and continual process improvement.