Salesforce Analyst​/Admin

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The Salesforce Analyst/Admin
is responsible for analyzing, designing, and supporting business systems to enable efficient operations and strategic objectives. The role translates business needs into technical requirements and system solutions across enterprise applications. This position operates as an independent contributor with growing responsibility, managing moderately complex work streams, supporting system implementations, and collaborating across business and IT teams to deliver scalable and effective solutions. Hollister Incorporated operates in a hybrid work environment.

Associates are expected to come into the office in Libertyville, IL a minimum of 4 days per week.

• Gather, analyze, and document business needs through interviews, workshops, process reviews, and collaboration with business stakeholders, with support from experienced team members as needed.
• Translate business needs into clear user stories, acceptance criteria, functional specifications, process maps, data requirements, and reporting requirements.
• Analyze current processes, identify improvement opportunities, and help align local practices with established global standards and platform capabilities.
• Configure Salesforce using declarative, point-and-click tools, including fields, objects, page layouts, Lightning record pages, validation rules, profiles, permission sets, roles, reports, dashboards, and Flow automation.
• Build and maintain straightforward Salesforce flows under appropriate review, and develop working knowledge of flow design, debugging, limits, error handling, and deployment considerations.
• Support solutions across Salesforce Sales Cloud, Service Cloud, and Marketing Cloud, including the business processes and data interactions that connect sales, customer service, and marketing activities.
• Collaborate with developers on requirements and solution design. Apply basic knowledge of Apex triggers and Apex classes to understand when custom development may be required, clarify expected behavior, assist with test scenarios, and support defect investigation. This role is not expected to independently develop complex flows or Apex solutions.
• Collaborate with developers, administrators, architects, project managers, quality teams, and external partners to deliver routine enhancements and project work on time and to agreed quality standards.
• Prepare and execute unit, integration, regression, and user acceptance test scenarios and scripts. Document results, raise defects clearly, retest fixes, and confirm that delivered solutions meet functional requirements.
• Help ensure configuration is controlled and consistent across development, test, and production environments and follows established release, change‑control, security, and documentation practices.
• Support production issues as a first point of functional analysis, troubleshoot configuration and interface issues, collect evidence, document impact, and coordinate escalation when developer or vendor support is required.
• Maintain accurate solution and process documentation, including process overviews, functional designs, decision tables, configuration notes, release information, and user guidance.
• Create training materials and support train‑the‑trainer and user enablement activities to encourage effective adoption of new or changed capabilities.
• Build effective working relationships with business users and technology colleagues, communicate progress and risks, and seek guidance promptly when requirements, priorities, or technical implications are unclear.
• Manage assigned work requests and project tasks, provide timely status updates, and follow the applicable software development lifecycle, Agile delivery,…