Service Manager
Listed on 2026-01-12
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Management
Operations Manager, Program / Project Manager
What to Expect
At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.
Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.
What You'll Do- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands‑on problem‑solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
- Bachelor's Degree or equivalent experience
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams and managing a diverse group of roles and responsibilities
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast‑paced, technology‑driven environment with strong customer‑facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver's license required
Along with competitive pay, as a full‑time Tesla employee you are eligible for the following benefits at day 1 of hire:
- Medical plans with options that have $0 payroll deduction
- Family‑building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both with options that have a $0 paycheck contribution
- Company‑paid Health Savings Account (HSA) contribution when enrolled in a high‑deductible medical plan with an HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plan, and other financial benefits
- Company‑paid Basic Life and AD&D
- Short‑term and long‑term disability insurance (90‑day waiting period)
- Employee Assistance Program
- Sick and vacation time (flex time for salaried positions, accrued hours for hourly positions) and paid holidays
- Back‑up childcare and parenting support resources
- Voluntary benefits including: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight‑loss and tobacco cessation programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
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