Helpdesk Coordinator

212 Recruitment are supporting our client in recruiting an organised and proactive Helpdesk Coordinator/Service desk Administrator to join their busy team in Lichfield.

You’ll play a key part in keeping the office running smoothly, supporting engineers and contractors and ensuring customers receive a professional and timely service.

Key Responsibilities:

* Scheduling works and managing engineers’/contractors’ diaries

* Coordinating appointments, access arrangements and job updates

* Handling incoming calls and customer enquiries

* Updating internal systems, job sheets and documentation

* Processing reports, certificates, and completed work records

* Liaising with clients and site teams

* General administrative support across the office

* Assisting with customer service tasks and follow‑ups

Experience &

Skills:

* Similar previous administration experience

* Strong communication and customer service skills

* Confident scheduling/diary management experience

* Good attention to detail and ability to multitask

* Proficient with Microsoft Office and internal CRM/job management systems

* A proactive, organised and reliable approach

Working hours:

* Monday to Friday 08:30-17:00

If you’re an experienced Administrator looking for a stable role within a friendly and supportive team, we’d love to hear from you