Business Support Officer; PA to Social Worker

Business Support is key to the success of our Children's Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background doesn't just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

As part of a Business Support team you will be supporting Managers and Practitioners working in the Lichfield District.

• Wednesday 9 - 1,
• Thursday and Friday 9 - 4.30 (with a 30 minute unpaid lunch break)

As part of a Business Support team you will be supporting Social Workers working across the district

You will

• support Managers/Social Workers and Practitioners as a first point of contact, ensuring children, families, partners and stakeholders are received with a professional/knowledgeable response to enquiries in a timely manner.
• support Managers/Social Workers and Practitioners workload, convene and attend meetings, including statutory multi agency meetings, coordinating the circulation of agendas and relevant papers, taking and distributing appropriate notes, minutes and actions.
• complete a range of administrative tasks.
• accurately input, maintain and data cleanse information systems, ensuring children's/families/system records are kept up to date.
• undertake a range of financial transactions as directed including placing orders for services/equipment, which may include the use of Purchasing Cards,
• monitor and maintaining financial records.
• maintain knowledge of legislation, policies, guidance, processes and best practice relating to the service area.

The minimum criteria you will need to meet if you are applying under one of our Interview Guarantee Schemes are,

• Good communication skills because you'll interact with lots of people across the organisation and externally through phone, in person and email
• Good organisation skills and attention to detail, as you'll be keeping data updated and you'll be working to deadlines
• Good note taking skills to service meetings
• A flexible approach to work as sometimes things can change, and so you'll need to be able to prioritise work and sometimes change tasks quickly

We will also be looking for you to have,

• A passion to always give the best service

Interviews will be held during week commencing 21st September 2026

Our Recruitment Process:
We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you'll bring to the role.

Please note:

The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

We are no ordinary county council:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Force employer and our commitment to supporting care leavers - we…