Weekend Receptionist

Darnford Rose Care Home is looking for a friendly, organised and customer-focused Receptionist to join our team.

We can offer 15 hours per week (working weekends) and £12.90 per hour.

As the first point of contact for residents, families, visitors and healthcare professionals, you'll play a key role in creating a warm and welcoming environment while supporting the smooth day-to-day running of the home. This is a varied role that combines exceptional customer service with administration, coordination and occupancy support.

If you enjoy working with people and thrive in a busy environment, we'd love to hear from you.

As our Receptionist, you will:

• Welcome residents, families, visitors and professionals in a friendly and professional manner.
• Answer and direct telephone calls, respond to enquiries and take accurate messages.
• Create a welcoming reception area that reflects the high standards of our home.
• Provide refreshments and assistance to visitors where appropriate.
• Support a range of administrative tasks, including filing, document management and maintaining accurate records.
• Assist with recruitment administration, including arranging interviews and pre-employment documentation.
• Maintain resident records, safety documentation and information packs.
• Coordinate post, deliveries, transport bookings and external appointments.
• Handle initial enquiries from prospective residents and support the admissions process, including show rounds where required.
• Update internal systems, including CRM and other administrative databases.
• Work closely with colleagues across the home to ensure a seamless experience for residents, families and visitors.
• Maintain confidentiality and comply with GDPR, Health & Safety and company policies at all times.

We're looking for someone who:

• Has previous experience in a reception, administration or customer service role.
• Has excellent communication and interpersonal skills.
• Is organised, proactive and able to manage multiple priorities.
• Has strong IT skills, including Microsoft Office, and is confident learning new systems.
• Takes pride in delivering exceptional customer service.
• Is professional, approachable and able to build positive relationships with residents, families and colleagues.
• Maintains confidentiality and handles sensitive information with discretion.
• Has previous experience within a care home or healthcare environment (desirable).
• Holds a Business Administration qualification (desirable).

• Competitive salary.
• Paid training and ongoing professional development.
• Career progression opportunities across our growing organisation.
• Supportive and friendly team environment.
• Free uniform.
• Paid mandatory training.
• DBS fee refunded.
• Annual leave equivalent to 5.6 weeks (inclusive of Bank Holidays).
• Contributory pension scheme.
• Free on-site parking.
• Free Blue Light Card.
• Access to on-demand pay and savings through our financial wellbeing app.