Business Change Manager

Location: Shenstone

Do you have a passion for driving meaningful change that genuinely improves ways of working? We’re looking for a talented and proactive Business Change Manager to join our PMO team and play a key role in shaping how change is delivered and embedded across our organisation.
Working as the crucial link between project delivery teams and operational colleagues, you’ll ensure that new processes, systems and ways of working are understood, adopted and sustained. This is a hands-on, highly collaborative role where your work will have a visible impact on both efficiency and the experience of the people we support.

What you’ll be doing

Leading the development and delivery of change management strategies that support successful adoption across the organisation
Working with Project Managers, business leads and operational teams to ensure change delivers measurable benefits
Completing change impact and readiness assessments
Designing and supporting communication and training plans
Facilitating workshops, building capability, and promoting cross‑functional working
Creating resources such as process maps and documentation to support understanding
Embedding new ways of working and tracking benefits realisation
Supporting a variety of transformation and continuous improvement initiatives
What you’ll bring

Professional change management accreditation (e.g., APMG, CCMP, CMI or equivalent)
Strong communication, facilitation and stakeholder engagement skills
Demonstrable experience of supporting change delivery, adoption and communication planning
Ability to analyse business needs, problem‑solve and translate findings into clear actions
Confidence leading workshops and driving accountability

Experience of process mapping (BPMN/UML experience desirable)
A positive, energetic and resilient approach to change
Full UK driving licence
Why join us?

Opportunity to influence meaningful organisational transformation
Work across a wide variety of projects and stakeholders
Collaborative PMO team with a learning and improvement culture
Remote working with the ability to visit services and see the operational impact first-hand

If you’re motivated by helping people and teams work smarter, embedding change with care, and making a difference every day, we’d love to hear from you