Customer Service Manager - Shenstone

Home Customer Service Manager – Shenstone

Autosmart International is a British manufacturer with ambitious growth plans. The market-leader in our sector, we’re gearing up for an exciting phase of expansion across European markets including France, Germany, and the Netherlands. If you are a multilingual Customer Service Manager looking for an opportunity to utilise your language skills AND be a part of something truly unique, why not consider joining team Autosmart?

An experienced Customer Service Manager, hands‑on, innovative, and adaptable, you lead from the front. With a natural flair for motivating and inspiring a world‑class team, you’ll use your exceptional communication and relationship‑building skills to ensure your team delivers only gold star customer service to our franchisees, national account customers and consumers, while your expertise in customer‑focused projects will help drive improvements in all business areas.

What our team says about us:

“I have been with the Autosmart customer service team for over fifteen years and really enjoy the close relationships I have developed with our franchisees. Every call is different which makes every day a new experience. The team I work with are really friendly and all of us have the needs of our franchisees and our customers at the heart of everything that we do”.

Team Autosmart

You will:

• Be the voice of the customer and help shape the customer service strategy and vision
• Motivate, lead and inspire a team to deliver excellent customer service to the agreed KPIs
• Coach, guide and develop your team through SMART objectives and PDPs
• Implement new processes and drive change through projects to improve the customer experience
• Work cross functionally with colleagues to achieve business objectives

What you will bring:

• Native‑level fluency in French (C1‑C2) and German (B2‑C2)
• A passion for customer service and hitting the SLAs
• An inspirational and motivational leadership style
• Degree level qualification or equivalent in leadership
• Project management and excellent organisational skills

What we can offer you:

• Salary of up to £40,000 depending on experience. Tell us more about your salary expectations.
• Non‑contributory private health care
• Generous contributory pension scheme
• Life insurance at three times salary
• A collaborative and supportive working environment
• Company wide training programme to develop key skills
• Employee assistance programme
• Staff purchase scheme – take home products for FREE

Apply today

Screening for successful candidates will commence without delay, so if you feel this could be your next role, apply NOW using the apply button and uploading your CV.

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