Customer Consultant - Retail Banking

Customer Consultant - Retail Banking

Lichfield

£13.25 per hour (+ 1.25x Saturdays)

Part-Time (2-3 Days per Week including Saturday mornings)

We are working with a well-established financial services branch in Lichfield that is looking to strengthen its front‑line customer team.

This opportunity would suit someone currently working in - or with recent experience in - retail banking or a building society environment, who enjoys face‑to‑face customer interaction and delivering a professional, compliant service.

As a Customer Consultant, you will be the first point of contact for customers visiting the branch. You will provide support across savings and financial service products, ensuring every customer receives a professional, efficient and compliant service.

This is a customer‑facing role where accuracy, discretion and attention to detail are essential.

• Welcoming and assisting customers within the branch
• Providing information on savings and financial service products
• Processing transactions accurately and compliantly
• Supporting customers with account queries and general servicing needs
• Delivering an outstanding customer experience at every interaction
• Maintaining accurate records and completing administrative tasks

• Previous experience within retail banking or a building society branch
• A strong understanding of financial services processes and compliance
• Experience working in a regulated, customer‑facing environment
• Excellent attention to detail and administrative accuracy
• Strong communication skills (written and verbal)
• A professional, trustworthy and discreet approach
• The ability to work both independently and as part of a small team

Weekdays: 08:45 - 14:45

Saturdays: 08:45 - 12:15 (paid at 1.25x hourly rate)

2-3 days per week (flexible for the right person)

£13.25 per hour

Saturdays paid at 1.25x

24 days holiday (pro rata)

Discretionary holiday enhancement

Paid parking

Annual pay uplift (April - TBC)

This is an excellent opportunity for an experienced banking professional seeking a stable, part‑time role within a reputable financial services environment.

If you have retail banking or building society experience and are looking for a new opportunity in Lichfield, we would love to hear from you