Customer Account Manager

Established in 1959 Allports Group have a fantastic range of products and services offered through our Group to both our local and national customer base. With our turnkey solutions, customers can either Buy, Lease, Contract Hire or Rent Commercial Vehicles.

• Competitive salary linked to experience
• 28 days holiday (including Bank Holidays) + option to buy 5 additional days
• Designated EAP service to support health and financial wellbeing
• Unlimited Refer a friend scheme (earn £750 for each referral)
• Birthday and Christmas gift vouchers
• Discounts for Retail, Gym , Cinema and UK Hotel stays.
• Training and development opportunities for career progression
• Charity events throughout the year

As our Customer Account Manager you’ll be right at the centre of everything we do. You’ll ensure every customer feels supported, understood, and genuinely valued at every step of their journey with Allports Rental. This role is all about building trust, heading off problems before they arise, and making every interaction feel effortless and reassuring.

As Allports Rental continues to develop, so do the opportunities. Whether you’re looking to deepen your expertise or explore new directions, we’ll support you in building a career that plays to your strengths.

You’ll work across the business with Rental , Contract Hire , Sales, Operations, and After-Sales teams to make sure the entire customer journey is seamless, consistent, and reflects the care and control we’re known for.

This is a people-first, hands-on role where every day is about connection and trust. You’ll build strong relationships, solve problems before they happen, and make our customers feel truly looked after.

• Be the trusted go-to for your customer accounts
• Respond quickly and clearly, keeping things smooth and simple
• Build trust with honest, consistent communication

• Collaborate closely with internal teams
• Be the voice of the customer across the business
• Keep everyone aligned and informed

• Monitor the full journey, onboarding to renewal
• Identify and remove friction points
• Shape processes that feel effortless and supportive

• Proactively manage expectations
• Step in quickly and confidently when things go off-track
• Help build a stronger service through feedback and learning
• Gather feedback and turn it into insight
• Lead KPI review meetings with confidence
• Spot trends and suggest practical improvements

Being naturally organised, calm under pressure, and genuinely care about doing right by people. You enjoy building relationships and keeping things running smoothly.

• Customer service experience, ideally in a B2B setting
• Confident communicator – on the phone, in person, and in writing
• Detail-focused, dependable, and organised
• Proactive mindset with strong team spirit
• Full UK driving licence and willingness to travel

If you would like to work for a company that is committed to delivering the very best in service and building robust relationships with customers, this position is for you.

This exciting opportunity offers excellent remuneration, together with the opportunity for further career development.