Operations Supervisor

Role Overview

The Operations Supervisor will lead and develop the UK Operations team to consistently manage operations and issues in a timely fashion, ensuring a first‑class customer and partner experience. Responsibilities include managing interactions with the Global Service Centre, supporting management across operational priorities, and driving team performance in line with strategic objectives.

• Lead and develop the UK Operations team to deliver excellent customer care for DHL Freight customers and European partners, meeting qualitative targets and company objectives.
• Conduct regular one‑on‑ones to provide feedback and set developmental objectives.
• Provide timely and appropriate information to customers, freight forwarders, hauliers, and internal stakeholders, promoting excellent service and engagement.
• Ensure all documentation is completed to meet timelines and process requirements.
• Manage critical requirements and problem‑solve activities within processing timelines.
• Maintain high‑level relationships with Palletways and internal KPI’s.
• Manage queries from the Global Service Centre (GSC) and support management in all aspects.
• Ensure all interactions comply with the DPDHL Code of Conduct and other compliance requirements, including anti‑corruption.
• Contribute to the First Choice continuous improvement program.

• Good organisational, IT, and communication skills.
• Intermediate use of MS Office packages (preferred).
• Knowledge of Dangerous Goods (desired).
• Ability to focus on identifying and meeting customer needs.
• Ability to think and act across boundaries between processes and departments.
• Contribution of new ideas and willingness to challenge the status quo.
• Commitment to continual improvement in the role.
• Strong communication skills with internal and external customers.
• Methodical and organised approach to work, with the ability to prioritise tasks.
• One year Logistics office experience preferred.
• Knowledge of UK/European road transport geography preferred.
• Numeracy and literacy skills essential.

• Competitive salary.
• Generous holiday entitlement.
• Pension scheme including life assurance.
• Access to professional employee assistance and wellbeing programme.
• Voluntary benefits such as retail, entertainment, gym membership, cycle‑to‑work scheme, eye‑care contributions, and discounts.
• Training and development opportunities with a strong focus on internal promotion.

37.5 hours per week, Monday to Friday.

Due to the nature of our business, regulated by the Civil Aviation Authority, applicants must provide a full five‑year employment history and will be required to undergo a criminal record check.

We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.