EU Administrator

Grade: RCS O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday 8am to 4pm
Location: Lichfield, WS13 8SU

Are you an organised administrator with strong attention to detail? Do you enjoy working in a fast-paced transport and customer service environment?

We're looking for an EU Administrator to support transport collections and deliveries, maintain accurate system data, liaise with customers, suppliers and customs, and help ensure operational excellence across our network.

• Maintain and update accurate data across multiple business systems and transport management platforms.
• Support transport operations through driver pre-briefs, debriefs and issue resolution.
• Prepare, process and validate customer and supplier documentation, ensuring compliance with operational procedures and SLAs.
• Handle customer service activities, including query management, POD requests, scanning and document archiving.
• Review operational KPI data and contribute to continuous improvement, quality and safe working practices.

• Someone who enjoys administration, data entry and maintaining high levels of accuracy in their work.
• A strong communicator who can build effective relationships with customers, suppliers and internal teams.
• An individual who thrives in a logistics, transport or customer service environment and can manage multiple priorities.
• A proactive team player who is committed to continuous improvement and following established processes.
• Essential:
  Fluent English skills with strong written and verbal communication abilities.
• Previous experience within logistics or transport operations would be advantageous.

• Free parking and on-site canteen
• 33 days annual leave
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit  to learn more

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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