Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

MUST BE CURRENTLY LIVING IN HAWAII.

Position is based out of Lihue.

• Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups.
• Develop profitable business with new customers through excellent selling, customer service and problem-solving.
• Continuously improve and maintain in-depth product knowledge and expertise.
• Code and input customer orders, pricing information into the computer system, and schedule delivery of products.
• Follow a product/supply checklist for each customer's job and up-selling additional products and supplies.
• Accept payment and apply it to the appropriate customer account.
• Follow up on deliveries to ensure materials arrived complete and on time as promised.

• Previous experience in sales, new construction and/or commercial projects preferred.
• Knowledge of building materials, building process, and local building codes preferred.
• Excellent communication and interpersonal skills.
• Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals).
• Effective time management and prioritization skills.
• Ability to work in a fast-paced environment.
• Experience working in a team atmosphere.
• Must take and pass drug test and consent to a background check.

• Customer Focus
• Building Trust
• Communication
• Sense of Ownership

Entry level

Full-time

Customer Service

Consumer Services