Universal Banker - West Kauai; Part-time

Overview

Join to apply for the Universal Banker - West Kauai (Part-time & Full-time available) role at Bank of Hawaii

We invite you to submit your application as we may have positions open now or in the near future, depending on the current needs of the Bank of Hawaii branches below. Qualified candidates may also be considered for our East Kauai branches based on suitability and operational needs.

• Manages overall branch client experience. Proactively engages existing and prospective clients to understand and interact with 21st century banking advancements by demonstrating transactions using technology, creating interest and handling objections. Manages the branch lobby by greeting and thanking customers, checks in clients that have appointments, and assists walk-in customers to ensure they are guided to the proper banker for assistance. This includes providing exceptional customer service, managing flow of activity throughout the branch, assessing and fulfilling client needs, handling and resolving complaints and concerns, and escalating unfulfilled client concerns to the appropriate branch or department.
• Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling. Identifies customer needs, maintains knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting.
• Actively sells financial products and services including referrals. Interviews, processes applications, and closes for all consumer credit products. Provides high level of quality service to customers. Processes a wide range of financial transactions including cashing checks, deposits, withdrawals, payments, cashier’s checks, traveler’s checks, etc. Balances cash and handles ATM, vault, cash recycler and armored car duties. Trains new employees on operational procedures.
• Identifies and secures new high value or potentially high value consumer clients. Manages calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to team goals. Trains new employees on sales procedures.
• Maintains strong knowledge of current bank policies, procedures, federal laws and regulations, as well as new products, programs and promotions.
• Performs other duties as assigned. Relief staff may be assigned to one or more branches on a short- or long-term basis.

• Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration to be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated.
• High School Diploma or GED, or equivalent related work experience.
• 2+ years of experience in consumer sales, marketing and customer service. 2+ years of teller experience. Demonstrated success in retail environment. Demonstrates ability and desire to advance skills in various areas of personal finance including investments, insurance, mortgage, etc.
• Working knowledge and skills proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, and Relationship Building. Demonstrated knowledge and skill proficiency in Product/Service Knowledge, Agility, Risk Management, Problem Solving, Consultative Solutions, and Results Driven.
• Must be able to work evenings, weekends and holidays as assigned. Must be able to develop strong working relationships with employees at various levels. Must be able to stand for extended periods. Must be able to provide own transportation and be timely. Must be able to push/lift 30 lbs.
• Relief staff must be able to work at different locations.

• Lihue Branch
• Eleele Branch
• Weekly shift may include Saturday rotations.

• Full-time
• Part-time available

As a Bank of Hawaii employee, you ensure compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivery of exceptional customer experiences is central to Bank of Hawaii. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit