Guest Services Manager
Listed on 2026-01-12
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Hospitality / Hotel / Catering
Hotel Management, Hospitality & Tourism, Guest Services, Event Manager / Planner
It's fun to work in a company where people truly believe in what they're doing!
Job Description:Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels
, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.
Responsibilities include, but are not limited to, assist in directing all phases of guest relations to the Front Office staff in conjunction with any guidance from the Director of Rooms. Responsible for assisting in staff development and oversee all operations of the Front Desk, PBX and Night Audit shifts to ensure exceptional guest service experience. Supports and implements policies and procedures for the staff set forth by management.
Maintains open communication with the Front Office team, Operations team, hosts, guests, owners and resolves issues and complaints to maximize guest satisfaction and staff morale. Performs various administrative duties as assigned or as needed; coordinate with other departments to ensure smooth service delivery. Assist in overseeing disciplinary action, interviewing new hires and/or transfers, staff development, training and other needs that may be requested by department heads.
Four (4) years previous experience in a public contact position, as well as supervisor experience. College degree within the Travel Industry Management area can be substituted for previous work experience.
Benefits:While base pay starts at $58,000, there is potential for a higher salary based on factors such as applicant skill, experience, education.
- Health Insurance (Dental, Medical, Prescription, Vision)
- Paid Holidays, Sick, Vacation and Medical Leave
- Retirement Plan (401K)
- Recognition and Award Programs
- Employee Assistance Program
- Discounted Hotel Rates
- And many opportunities for growth through our training and development programs!
* please note that benefits may vary depending on position or property
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