Multi-Unit Team Leader

Multi-Unit Team Leader at H&R Block

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Our Company

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next.

This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day

• Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. You’ll lead the customer-centric teams in the offices you manage to accelerate seasonal tax business.
• You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
• You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is not remote and requires in-person work.

Responsibilities

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

What you'll bring to the team

• People management experience with the ability to grow and develop associates
• Experience executing growth plans and leading toward a growth culture
• Strong decision-making and judgment skills, with the ability to work in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills and a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

Why work for us

• Employee benefits focused on health, wellbeing, and financial wellness
• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k, Employee Stock Purchase Plan (eligibility may apply)
• More benefits listed at

The Community You Will Join

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone belong. You will be in an exceptional work environment recognized on Best Companies lists and supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. Pay decisions depend on experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits described above.

Pay Range
$15.00 - $40.00/Hour

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