Community Outreach Specialist

The 211 Community Outreach Specialist leads Aloha United Way’s efforts to build awareness, access, and utilization of 211 services within an assigned neighbor island service area. This role serves as a primary point of connection between AUW and community-based organizations, government agencies, emergency management partners, health and human service providers, and residents.

The Specialist builds relationships, represents 211 at community events and meetings, and helps ensure that outreach strategies are informed by community needs, local knowledge, and available data.

• Plan, coordinate, and lead outreach activities within the assigned service area, including presentations, resource fairs, partner meetings, community events, and public forums.
• Serve as a local representative and voice of AUW 211, clearly communicating available services and how individuals and organizations can access 211.
• Build and maintain strong relationships with community-based organizations, government partners, health and human services providers, and other stakeholders across the island.
• Identify and cultivate new partnerships to expand 211's reach, particularly in underserved and high-need communities.
• Develop and distribute outreach materials, including flyers, presentations, and digital content, appropriate for local audiences and community needs.
• Collaborate with AUW's marketing, community impact, and program teams to align outreach strategies with organizational priorities.
• Represent AUW 211 in community coalitions, working groups, partner meetings, and public forums.
• Serve as AUW 211’s local emergency outreach liaison/coordinator, supporting 211’s role in emergency and disaster preparedness, response, and recovery efforts in coordination with county and community partners.

• Use community input, outreach activity, and available call/referral data to identify gaps in services and emerging needs within the assigned service area.
• Track outreach activities, partnerships, and engagement outcomes to evaluate effectiveness and inform strategy.
• Provide feedback and insights to AUW leadership to support program development and resource alignment.
• Support special initiatives, campaigns, and disaster response outreach efforts as needed.

• Identify and refer new agencies, programs, and community resources for potential inclusion in the AUW 211 database.
• Support routine review and updates of resource listings within the assigned service area, in coordination with the 211 Database Curator, to help ensure information remains accurate and current.
• Flag outdated, incorrect, or missing information encountered during outreach and community engagement work.

Comprehensive database maintenance remains the responsibility of the 211 Database Curator. This role’s database involvement is primarily focused on identifying resources and supporting updates related to the employee’s assigned service area.

• Performs other duties as assigned.

• Bachelor's degree in social work, public health, human services, or related field preferred; OR high school diploma/GED plus 2+ years of experience in community outreach, human services, or related work.

• Knowledge of the nonprofit and human services landscape, with the ability to build and sustain relationships with community partners, government agencies, and stakeholders.
• Demonstrated experience in community outreach, public speaking, or community engagement.
• Ability to identify, build, and mobilize networks of individuals, organizations, and institutions in support of AUW's mission.
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