Gift Shop Attendant

Position Title: Gift Shop Attendant
Department: Museum Operations / Retail
Location: Grove Farm Museum, Līhuʻe, Hawaiʻi
Reports To: Designated Supervisor / Management
Employment Status: Full-Time / Part-Time (as assigned)
Classification: Non-Exempt

The Gift Shop Attendant is responsible for providing a welcoming, professional, and informative experience for all visitors to Grove Farm Museum. As one of the first points of contact for guests, this position plays an important role in representing Nuhou Corporation, supporting museum operations, and promoting the organization's mission of preserving and sharing Kauaʻi's history and cultural heritage.

The Gift Shop Attendant is responsible for daily retail operations, merchandise sales, visitor assistance, maintaining a clean and organized retail environment, and supporting museum tours, programs, and special events as needed.

This position requires a dependable, self-motivated individual who demonstrates excellent customer service, professionalism, attention to detail, and the ability to work independently while maintaining established operational standards.

• Greet all visitors warmly and professionally, creating a positive first impression of Grove Farm Museum and Nuhou Corporation.

• Provide accurate information regarding museum tours, operating hours, admission fees, special programs, and events.

• Assist visitors with inquiries, reservations, and general museum information.

• Promote museum tours, memberships, gift shop merchandise, and upcoming programs.

• Respond to visitor concerns professionally and refer matters requiring management attention to the appropriate supervisor.

• Maintain a welcoming and attentive presence throughout assigned working hours.

• Perform daily opening and closing procedures according to established guidelines.

• Operate the point-of-sale system accurately, including processing cash, credit card, and other approved transactions.

• Maintain accountability for all transactions, receipts, and cash handling.

• Assist customers with merchandise selection, product information, and purchases.

• Monitor merchandise displays and ensure shelves are appropriately stocked, organized, and visually appealing.

• Assist with receiving, pricing, labeling, and inventorying merchandise.

• Report inventory shortages, damaged merchandise, and operational concerns to management.

• Support retail sales goals and identify opportunities to improve the guest experience and merchandise presentation.

• Maintain a clean, safe, and presentable gift shop and surrounding assigned visitor areas.

• Perform routine housekeeping duties, including dusting, sweeping, organizing merchandise, and maintaining counters and displays.

• Ensure entrances, walkways, and visitor‑accessible areas remain free of unnecessary clutter and potential safety hazards.

• Handle historic displays, artifacts, and merchandise with appropriate care, following established preservation guidelines.

• Promptly report maintenance concerns, unsafe conditions, or property damage to management.

• Maintain accurate daily sales records, visitor counts, and other required documentation.

• Answer telephone calls, respond to general inquiries, and direct communications appropriately.

• Assist with museum tour scheduling, reservations, and visitor check‑in procedures.

• Complete assigned administrative duties in a timely and accurate manner.

• Communicate operational updates, visitor concerns, and relevant information to management.

• Support special events, educational programs, membership initiatives, and fundraising activities as assigned.