Security Specialist

Job Description Summary

State of Hawaii Guard Card Required

The Security Specialist is responsible for the properties Workman Compensation program. Including light duties, transitional duties and return to full duties. Also responsible for General Liabilities claims sent to our Sonesta Claims. Responsible for information required or requested from Sonesta Claims and delegating to the Shift Supervisor. Tracks security officer’s certification for First Aid, CPR, Hawaii State Guard Cards, Airport Badges etc.

Tracks/ files departments Master Key agreement with key cards, JSAs, OSHA SDS, and 300 log.
The Security specialist may also perform hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

• Responsible for recording, transcribing, and maintaining official minutes for safety meetings, Safety Committee sessions, and leadership-directed safety briefings.
• Administrative case tracking duties include Workers’ Compensation claim support, General Liability incident documentation coordination, and maintaining departmental case logs for audit and retention purposes.
• Oversees the upkeep, audit, and verification of Security officer compliance records, including State of Hawaii Guard Card documentation, First Aid/AED/CPR certification rosters, expiration tracking, renewal coordination, and other required licensing or credentials applicable to Security staff.
• Compliance duties include maintaining OSHA-related training and certification logs, SDS (Safety Data Sheet) access and organization, incident documentation indexing, and preparing Security compliance packets or file handoffs as directed by resort leadership or Risk Management. This position also supports departmental evidence integrity by tracking CCTV retention compliance and ensuring documentation aligns with preservation standards.
• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage standards according to Sonesta G.U.E.S.T. and instill a passion for customer service in all the associates of the hotel.
• Performs normal hotel security functions to include dispatch, fire prevention and safety checks.
• Investigates thefts, accidents, and other incidents which occur on the property.
• Prevents losses of company and guest property due to thefts, burglary, priority, and other criminal activity.
• Ensures a safe and tranquil environment for guests and employees.
• Resolves guest and employee complaints regarding safety and security matters.
• Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)
• Ability to understand and operate emergency equipment, (for example fire extinguishers, wheelchairs, respirators.)
• Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
• Completes associate’s forms and reports related to any accidents or issues within the premises of the hotel.
• Attend safety meetings, safety training and hazard assessments.
• Reports all accidents and injuries in a timely manner.
• Ability to perform work without direct supervision and handle multiple projects simultaneously.
• Immediately report hotel deficiencies to appropriate departments for immediate repair.
• Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers.
• Ability to work cohesively with co-workers as part of a team to reach common goals.
• Ability to follow Sonesta’s policies and procedures according to company guidelines.
• Maintain confidentiality of proprietary information; protect company assets.
• Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed.
• Understanding Sonesta’s company and safety policies and maintain compliance with OSHA and the health department requirements.

• State of Hawaii Guard Card Required.
• 2 years of experience in security or a related field preferred.
• Experience in a hotel or a…