IT Support Technician Level 2

Join to apply for the IT Support Technician Level 2 role at Beyond IT Support

We are an MSP committed to delivering top‑notch IT support and solutions to local businesses. We’re looking for a skilled bench technician with 3‑5 years of experience to help us keep our clients’ hardware running smoothly and efficiently.

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

• Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware.
• Troubleshoot hardware issues quickly and accurately to minimize client downtime.
• Assemble and prepare equipment for deployment or return to clients.
• Maintain detailed records of repairs, parts used, and test results.
• Manage and organize repair bench workspace and inventory of spare parts and tools.
• Work closely with help desk and field technicians to support client needs and share technical insights.
• Assist in configuring and testing equipment before it’s delivered or deployed.
• Stay up to date on the latest hardware technology and repair techniques relevant to MSP services.
• Onsite work at client locations as needed, including setups, pickups, and drop‑offs.
• Manage incoming deliveries and inventory.

• Improve customer service perception and satisfaction.
• Ensure fast turnaround of customer requests.
• Multi‑task and work effectively in a team.
• Route requests to the proper resource for quick resolution.
• Escalate service requests that require engineer‑level support, following tickets to resolution.
• Enter all time and expenses in Connect Wise as they occur.
• Enter all work as service tickets in Connect Wise.
• Complete assigned training on Connect Wise University.

• You have 3‑5 years of solid experience as a bench technician or similar role within IT support or repair.
• A Plus Certification.
• Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers.
• Detail‑oriented and able to troubleshoot with patience and precision.
• Able to handle multiple repair jobs efficiently in a fast‑paced environment.
• Good communicator who can work collaboratively with a small team and interface with clients when needed.
• Reliable and proactive, taking ownership of your work from start to finish.
• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Interpersonal skills such as telephony, active listening, and customer care.
• Familiarity with MSP workflows, ticketing systems, or IT service management is a plus.
• Travel to clients’ locations as needed (must have reliable transportation).

• A friendly, supportive team atmosphere where your skills really make a difference.
• Hands‑on experience with a wide range of hardware in a growing MSP environment.
• Opportunities to expand your technical knowledge and grow your career.
• Competitive pay and flexible work arrangements tailored for work‑life balance.
• A chance to help local businesses stay productive and secure with your expertise.

If you’re ready to bring your repair skills to a growing MSP where you’ll be valued and challenged, we’d love to hear from you!

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting

Location:

Sandy Springs, GA

Salary: $18.00-$23.00 per hour

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