Retail Assistant Store Manager

Position Summary

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction.

This position sets the tone for a customer-centric environment.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. This position offers an hourly wage, PLUS Assistant Store Managers earn commission based on productivity and a bonus based on store performance.

The actual pay of successful Assistant Store Managers will be based on various factors, such as work location, qualifications, and experience.

The Assistant Store Manager acts as manager on duty in the absence of the Store Manager. This role may involve working at multiple locations as business needs dictate.

Payrate is hourly, with commission potential and performance bonuses as described below.

Responsibilities Of An Assistant Store Manager
This is a representative list of duties and is not all-inclusive; duties may be assigned as needed.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, count cash drawers and merchandise, and follow procedures to protect assets.
• Ensure asset protection through inventory control and safety procedures.
• Administer store processes including inventory, loan management, merchandising, store systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and training for self-development.
• Communicate clearly with employees to align with the store’s mission and profit objectives.
• Maintain product knowledge and stay up-to-date on offerings.
• Perform duties as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to perform duties for extended periods; standing, stooping, walking, climbing, pushing, pulling, lifting as required by law.
• Must be able to lift/carry up to 50 pounds.
• Demonstrated ability to supervise others.
• Ability to work with firearms and become firearms certified.
• Assist with customer service in exterior areas or storage locations as needed.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Ability to work across multiple locations as needed.
• Flexible retail schedule including weekends and holidays; 40+ hours per week; hours vary by business needs.
• Computer literate and able to operate POS systems and office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills.
• Analytical skills; cash handling experience; ability to work independently.
• Excellent work ethic and strong business sense.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Standard operating hours: most stores open 9AM–6PM; many stores closed on Sundays.
• Earned Wage Access program available from day 2 of employment (withdraw up to 50% of earned wages up to seven times per payroll cycle).
• Unlimited commission above hourly base rate; earn commission based on productivity and performance.
• Vacation: 1 week after 6 months; additional week after 1 year; 2…