Sales Floor Dept Supervisor - Pro Services

Sales Floor Dept Supervisor – Pro Services

Lowe's Companies, Inc.

Atlanta, GA

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support our associates in delivering best customer service.
• Assisting with down‑stocking and area recovery and providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Coaching, training, delegating, and following up on daily tasks to manage associate performance and ensure adequate coverage.
• Greeting customers, clarifying needs, identifying solutions, and closing sales.
• Managing inventory, down‑stocking, and area recovery activities that are non‑customer‑facing.
• Conducting safety walks, reporting hazards, and ensuring awareness of safety and lifting directions.
• Overseeing associates in other departments as required to meet store demands.
• Occasionally opening or closing the store or serving as Manager‑on‑Duty (MOD).
• Traveling occasionally for meetings, training, or to support neighboring stores.

• High School Diploma or equivalent, plus either 3 years of retail experience OR 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross‑functionally.
• Experience using Microsoft Office Suite.
• Physical ability to perform tasks that require prolonged standing or sitting, and to lift 25 lbs without assistance (lifting over 25 lbs with or without assistance is acceptable).
• Ability to obtain sales‑related licensure or registration as required by law.

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers.
• Leadership role with direct report responsibility.
• Experience in the home‑improvement retail sector.
• Experience in a fast‑paced, dynamic retail environment.
• Experience in a key carrying role with Manager‑on‑Duty responsibilities.
• Experience with store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

For information regarding our benefit programs and eligibility, please visit