Receptionist – Lima Memorial Chapter Mental Health

Responsibilities

• Functioning within the Lima Memorial Health System’s mission, values, objectives, policies and procedures, the Receptionist receives patients graciously and efficiently and assists staff as needed.
• Checks in patients, verifies and updates necessary information in the computer system.
• Assists patients with ambulatory difficulties.
• Prepares new patient medical charts as needed.
• Researches all information needed to complete the billing process including getting coding and charge information from physicians.
• Keys charge and payment information into the computer when the patient is checking out, schedules follow‑up appointments.
• Runs daily close, balances and prepares the cash drawer for the next day, generates bank deposit slips and makes the daily deposits.
• Schedules appointments according to providers’ templates and uses correct appointment types as needed (routine, work in, diabetic visit, etc.).
• Serves as a liaison between patient and medical support staff.
• Performs clerical duties related to day‑to‑day operations of the physician’s office.

• Education:
  
  High school graduate or equivalent (GED) with an emphasis on a business curriculum strongly preferred.
• Licensure/Certification: N/A.
• Experience:
  
  One to three years of experience in health care, specific to physician office practice preferred.
• Skills:
  
  Strong communication skills including the ability to greet patients and answer the telephone in a pleasant and helpful manner; the ability to speak clearly and concisely; the ability to establish and maintain effective working relationships with all constituents; knowledge of business office procedures, strong grammatical, spelling and punctuation skills, and basic typing ability and computer skills; the ability to read, understand and follow oral and written instruction and sort and file materials correctly by alphabetic or numeric systems;
  
  knowledge of medical terminology is desirable.

Lima Memorial Health System