ARM Patient Care Representative

Hybrid/Remote Key Bridge Medical Revenue Care

We believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence. Our mission is simple: bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call‑center environment.

As an ARM Patient Care Representative, you’ll serve as the trusted voice of our healthcare clients—guiding patients through billing questions, assisting with payments, and helping resolve account balances. This role is the perfect blend of customer service, problem‑solving, and meaningful human connection.

• Deliver exceptional service:
  Manage inbound and outbound calls with professionalism and empathy, assisting patients with billing questions, payment options, and account concerns.
• Resolve issues efficiently:
  Apply strong problem‑solving and analytical skills to provide accurate, timely solutions while maintaining compliance and meeting performance standards.
• Navigate multiple systems:
  Work across various medical and internal systems to locate information and support patients with complex inquiries.
• Collaborate & communicate:
  Maintain clear, thorough documentation of all interactions, support team members, and help mentor new representatives when needed.
• Live our values:
  Foster trust, teamwork, and integrity with patients, clients, and colleagues every day.

• Strong written and verbal communication skills, with excellent active listening.
• Ability to multitask and work efficiently across multiple systems.
• Experience using medical systems (billing systems such as Epic, Cerner, etc.).
• Proficiency with Microsoft Office (Outlook, Teams).
• Positive, professional attitude with a drive to succeed.
• Ability to understand and follow written, oral, and visual instructions.
• Prior remote‑work experience.
• Ability to pass ACA certification tests when eligible.
• Spanish‑speaking skills a plus.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Health Care Provider. Industries:
Hospitals and Health Care.