IT Site Mgmt & End User Support Specialist

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This is an Information Technology Operations based role that supports our Lima Engine Plant which builds the 2.7/3.0L Nano and 3.5/3.7 D3X engines that go into our top selling Ford and Lincoln products such as F-150, Explorer, Bronco, Expedition, Navigator, Aviator, Nautilus and more. Our plant also supports the machining of blocks, cranks, and heads for both I4 and V6 Eco Boost.

This is an outstanding opportunity to be a member of the Site IT team and assist in reimagining how site IT lends support to the manufacturing team, as we modernize the plant floor with new technology to reduce complexity and increase efficiency.

• Support a multi-shift operation in a manufacturing plant (work flexible hours, days, nights and weekends).
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end‑user productivity tools) to plant business customers throughout the manufacturing plant.
• Interface with Business IT and business owners to prioritize improvement efforts.
• Support plant floor systems/PDO teams in resolving incidents; manage escalations and provide assistance to support teams and other global teams (DBA, Server Operations, Ops Control, Network Operations) when necessary.
• Focus on integration and long‑term maintenance of applications and hardware.
• Assist the team lead with managing assignments and workload.
• Develop, maintain, and share accurate support documentation.
• Support local network equipment in a Cisco‑based environment.
• Support local servers in both physical and virtual environments on Windows and Linux based ecosystems.
• Support IIOT deployments and expansion efforts utilizing iOS and Android based equipment.

• High school diploma or equivalent combination of relevant education and experience.
• 5+ years' experience in an IT support capacity.
• Willingness to work in a high‑pressure production environment and flexible work schedule is essential.
• Ability to identify, investigate, and solve problems with minimal supervision.
• Experience with Windows 11 OS.

• Manufacturing experience.
• Plant floor automation experience (Control systems, PLCs, etc.).
• Experience with server administration – Windows (2012+) or Linux.
• Familiarity with Cisco routers and switches, including basic staging, troubleshooting, and cable installation.
• Knowledge of Windows Server and Windows Active Directory/ADFS.
• Experience with VMware vSphere environments.
• Experience with Android and/or iOS devices (iPhones, iPads).
• Experience with macOS.
• Experience with Office
  365, including SharePoint.
• Experience with office automation.
• Experience with FIS, QLS-CM, QTS, QWX, PDS, LMA, OBL, QDAS.
• Experience with Dell PCs, Dell laptops, HP printers, and HP servers.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

• Immediate medical, dental, vision and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp‑up programs, subsidized back‑up child care and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade
7. This position is a range of salary grades 5‑8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual…