Field​/IT Technician; Toledo, OH

Job Title: IT Technician

Company: Virtual Technologies Group (VTG)

Location: Toledo, OH

Reports To: Director, Managed Services

Department: Managed Services

Travel: Up to 50%

Position Type: Full-Time

Employee Type: FTE

Compensation Range: $40,000 - $50,000

Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting‑edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible.

At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.

The Technician role is responsible for maintaining a high level of customer satisfaction with our clients’ end‑users through performing tasks that will solve technical problems. The ideal Technician should have drive and passion to learn and be proud of the work they perform. They should be professional, presentable, and employ active listening skills when engaging with users. There is travel required.

• Lead the charge, or assist the Network Engineer with handling IT needs for clients – primarily end‑user and localized issues at the end‑user level
• Work with internal help desk to resolve customer issues after escalation from ticket submission
• Assist the engineers to install and maintain small to large network infrastructures
• Assist in protecting data, software, and hardware by coordinating, planning and implementing network security measures
• Maintain diligent and effective communication with clients, sales, and team members
• Provide attentive customer service, focused on client satisfaction
• Assist in making recommendations, plans, and implementation of new technologies that move a client’s business forward
• Attend and engage in team meetings
• Meet professional development requirements
• Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy
• Occasional on-call work is required based on team rotation

• Associate’s degree in information technology or related field
• Minimum 2 years of customer service / end‑user support
• Previous experience or classroom work related to IT field for at least 2 years
• Hands‑on or classroom experience with Server 2012/2016/2019
• Excellent written and verbal communication skills
• Familiarity with Office 365/Share Point
• Strong troubleshooting and critical thinking skills

• CompTIA A+ (baseline)
• CompTIA Network+ or equivalent networking fundamentals
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate
• ITIL Foundation (for process understanding)
• Optional but valuable:
  Security+, Apple ACSP, vendor‑specific hardware certifications (HP/Dell/Lenovo)

• Proficiency in Windows 10/11 support and device configuration
• Experience supporting Office 365, Teams, Outlook, One Drive
• Familiar with basic networking: TCP/IP, DNS, DHCP, switching, wireless troubleshooting
• Understanding of Active Directory, user provisioning, and group policies
• Experience with hardware troubleshooting (laptops, desktops, printers, docks)
• Skilled in using remote tools (Screen Connect, Team Viewer, RDP)
• Familiar with mobile device management (MDM), especially iOS/Android
• Experience with ticketing systems such as Connect Wise or Autotask

• Strong verbal communication and professional appearance
• Ability to work independently in the field while staying responsive to dispatch
• Experience with customer onboarding, new workstation setup, and physical installs
• Ability to clearly document work in a PSA and maintain real‑time ticket updates

At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services,…