Customer Service Representative

Overview

Veterinary support role supporting hospitalized and inpatient pets, coordinating care with the veterinary team and ensuring patient comfort, safety, and thorough documentation. This position involves client service, patient care, records management, and adherence to hospital policies.

• Patient Care
• Provides client service and administers care to hospitalized and inpatient pets.
• Admits surgical, dental, and admitted patients throughout the day.
• Generates treatment plans.
• Gathers history and reviews treatment plans.
• Coordinates care of admitted patients with the inpatient veterinarian.
• Collects samples.
• Opens templates and enters patient history.
• Communicates orders to appropriate staff.
• Assists veterinarian with exams and treatments for admitted and kennel patients.
• Assists other team members, ensuring that all hospitalized patients are fed, watered, given their medications, and walked, and that their environments are clean and comfortable.

• Medical Records
• Coordinates patients that need to be seen same day.
• Completes records, bills, and discharge instructions for each patient in a timely manner.
• Find and file charts.

• Client Relations
• Prepares hospital release instructions.
• Packages up items to go home (e.g., medications, food, instructions).
• Assists with the discharge of hospitalized, surgical, and dental patients.
• Answers phone calls, sets up appointments, and answers questions from clients.

• Personal Conduct
• Adheres to all hospital policies, standards, and procedures, including uniforms, grooming, smoking, and personal calls.
• Serves as a representative of the hospital with courtesy and professionalism.
• Demonstrates initiative and flexibility to assist others and cover duties as needed.
• Adheres to the posted work schedule and reports lateness or absences as required.
• Uses the time clock to clock in/out at the start/end of the day and during breaks.
• Organizes work area and manages time efficiently.
• Prioritizes tasks and handles multiple responsibilities calmly.

• Additional Duties
• Attends departmental and staff meetings.
• Processes pharmacy requests.
• Assists with examination room appointments when schedule allows.
• Supports staff with callbacks and other duties as assigned.
• Keeps the treatment area clean and stocked.
• Performs other duties as directed.

• HS diploma or educational equivalent.
• At least one year of recent experience in veterinary practice or a medical environment with increasing responsibilities.
• Ability to properly restrain patients.
• Knowledge of common veterinary medical terminology and procedures.
• Ability to complete assigned tasks in the time allotted without direct supervision.
• Demonstrated empathy toward clients and respect and compassion for animals.
• Excellent interpersonal communication skills.
• A commitment to outstanding client service.
• Ability to lift objects weighing 40 pounds without assistance and more than 40 pounds with assistance.
• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day.

• At Ameri Vet, we’re committed to growth, development, well-being, and success, with resources, support, and opportunities to thrive in your career.
• Tailored development programs, mentorship, and career pathing.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance.
• Health, dental, vision, life insurance, and mental health resources.
• Generous paid time off and holidays.
• A supportive, collaborative environment with a sense of belonging.

Note:

Benefits listed apply to full-time employees.