Wedding & Events Admin Assistant - Roe Valley Resort

Location: Roe Valley Resort
Department: Weddings & Events
Reports to: Weddings & Events Manager

Salary - £28k

HOURS OF WORK:5 days out of 7 – to include evenings and weekends

The Wedding & Events Administrative Assistant will provide efficient administrative and customer service support to the Weddings & Events team at Roe Valley Resort. The role will support the smooth coordination of wedding and event enquiries, appointments, operational communication and event administration.

This is a highly organised role that requires excellent attention to detail, strong communication skills and a professional, friendly approach when dealing with customers and internal teams. The successful candidate will be confident communicating with customers and providing a high standard of customer service.

• Handle telephone and email communication in a professional and helpful manner
• Assist with the initial response to wedding and event enquiries, ensuring all enquiries are responded to in a timely and professional manner.
• Be confident communicating with customers and providing a high standard of customer service.
• Maintain accurate records relating to weddings and events, ensuring information is updated in a timely manner.
• Support the Weddings & Events team with general administration and reporting requirements.
• Ensure all relevant information is accurately recorded on the appropriate systems.
• Prepare and issue weekly business sheets for the Operations team, ensuring all relevant information for the week ahead is accurate and up to date.
• Update business sheets promptly when changes are made to wedding or event details.
• Ensure operational departments are kept informed of relevant changes to upcoming weddings and events.
• Coordinate the preparation and printing of wedding and event stationery, including menus, table plans and other relevant event materials ensuring they are accurate and professionally presented.

• Excellent customer service and communication skills.
• Strong written and verbal communication skills.
• Excellent attention to detail and a high level of accuracy.
• Good literacy and numeracy skills.
• Strong organisational and administrative skills.
• Ability to manage multiple tasks and prioritise workload effectively.
• Good IT skills and confidence in using computer systems and Microsoft Office applications.
• Ability to work independently and as part of a wider team.
• A professional, friendly and helpful approach.

We’re?passionate about service, our guests, and, of course, our people.

Whether you are new to Hospitality, fancy a different career path or want?to extend your knowledge, Galgorm Collection can offer you?an?endless?amount?of opportunities.

Why work for us?

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm Spa & Golf Resort processing the information you have provided for the purposes of Recruitment and Selection for this role.

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