Customer Service Adviser - Branch

Customer Service Advisor – Branch Network Northern Ireland North West area – Antrim, Ballymena, Ballymoney, Coleraine, Foyle & Limavady

Kickstart your career with Danske Bank as a Customer Service Advisor! Note these roles are based in Northern Ireland & sponsorship will not be offered.

We’re proud to be ranked among the top ten best places to work in Northern Ireland. If you share our values and enthusiasm, you’ll shine in our Branch Banking teams! Be part of a team making waves and helping people, businesses, and society thrive.

As a Customer Service Advisor you will handle customers’ day‑to‑day banking queries, assist with digital questions, open new accounts, provide information on new products, manage customer meetings, make outreach calls and respond to secure mails – basically delivering outstanding customer service.

We offer endless career paths in Personal Banking and a supportive culture that welcomes talent from all backgrounds.

If you have a passion for customer service, love working with enthusiastic, supportive team members and can communicate well then we would love to hear from you.

Interacting with customers and assisting them with their banking needs is crucial to providing excellent service and fostering strong relationships. This role isn’t a desk or administrative role; it involves understanding individual customers, addressing concerns, and offering tailored solutions.

Branch working hours: 9‑5 Mon‑Fri and Saturday 9:45‑3:15 (only if you live within 25 miles of one of the four shopping centre locations). Staff will work a maximum of 1 in 7 and get a full day off in lieu. Part‑time applications will be considered (minimum 21 hours).

• Customer service experience preferably from retail, hospitality, or any customer-facing roles.
• Top‑notch communication and relationship skills.
• A hunger to learn and adapt quickly.
• No banking experience needed – just the drive to make a positive impact and be a Danske Bank ambassador.

• Starting salary of £25,000.
• Enjoy 22 days' leave plus 10 bank holidays.
• Private medical care, extra holidays, and exclusive discounts.

We also offer free private medical care, gym membership discounts, and free breakfast on site.

We’re hiring for our Antrim, Ballymena, Ballymoney, Coleraine, Foyle & Limavady branches.

Please detail on your application which branch you’d prefer to be based in. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

If you have a disability, long‑term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us on your CV and a member of the team will be in touch. We welcome applications from all suitably qualified candidates regardless of gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity, including neurodiversity.

Danske Bank is the trading name of Northern Bank Ltd, one of the largest banks in Northern Ireland and an autonomous subsidiary of Danske Bank Group. We’ve been helping people and businesses achieve their ambitions for over 200 years. We serve the needs of our personal and business customers through branches, regional business centres, telephone banking and a wide range of digital banking channels.

We want to be the best bank in Northern Ireland for our customers, colleagues, partners and society. Learn more about our approach to Social Responsibility. We’re different from other banks – we have a European flavour but we’re proudly local and our CEO is based here.