Customer Service Administrator

Job Advert Macildowie are working with this client based in Hinckley within the healthcare products industry to recruit a Customer Service Specialist . This is a fantastic opportunity for an experienced customer service professional to join a collaborative and fast-paced environment, where delivering exceptional service and building strong customer relationships is at the heart of everything. Salary: £24,000 – £27,000 (dependent on experience)

Employment Type:

Permanent Working Arrangement:
Office-based

The Role You will play a key role in supporting the Customer Services function, ensuring all administrative and sales support processes run efficiently. Acting as a central point of contact for customers, you will manage orders, resolve queries, and support internal teams to ensure a seamless customer journey.

Key Responsibilities Managing inbound customer enquiries via telephone, email, and online platforms Processing customer orders accurately and efficiently Liaising with warehouse and production teams to ensure timely dispatch Providing delivery updates and managing expectations Handling customer complaints through to resolution Supporting field sales teams with administrative and customer follow-ups Maintaining accurate customer records and databases Processing returns, raising credit notes, and supporting stock control activities Assisting with general office administration and reporting About You Previous experience in a customer-focused or administrative role Strong communication skills with a professional telephone manner Excellent attention to detail and organisational ability Confident using Microsoft Office, particularly Excel and Outlook

Experience with Sage (ideally Sage 50) is advantageous A proactive and positive approach to problem-solving Ability to work effectively both independently and as part of a team This is an excellent opportunity for someone looking to build a long-term career within a supportive business that values customer excellence and teamwork.