Slot Attendant

Slot Attendant – Chinook Winds Casino Resort

Responsible for providing exemplary guest service by selling change, paying jackpots and providing technical assistance to guests regarding slot operations.

• Provides information and technical assistance to guests regarding machine operations.
• Circulates through assigned area selling change to guests.
• Informs guests of benefits for using Chinook Winds Winners Circle Players Cards.
• Circulates through assigned area offering Winner’s Circle cards for new enrollments, creates new accounts, and provides assistance with club accounts for guests at the machine level.
• Maintains assigned bank to ensure accurate balances & transactions.
• Safeguards entrusted monies, keys, and properties.
• Monitors lights indicating guest requests for change and service.
• Replenishes ticket paper.
• Reports guest disputes to Slots Supervisor.
• Assists guests with machine malfunctions such as currency & paper jams.
• Assists with or completes machine preventative maintenance as assigned.
• Signs and completes jackpot, hand pay tickets, and payouts, updates jackpot records, and redeems vouchers for guests as requested.
• Monitors slots play & notifies supervisor of complaints or concerns.
• Maintains general appearance of work area.
• Attends all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required.
• Provides input or recommendations for improvements and changes in processes or services.
• Assists Slots Supervisor with other duties when required.
• Informs Slot Manager and Slot Shift Supervisor of any pertinent information.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Responsible for performing all duties in compliance with all Chinook Winds Policies and Procedures and guest service standards.
• Adheres to the confidentiality policy of Chinook Winds.
• All other duties as assigned.

Age Requirement: Workers in this position must be 21 or older.

Competency Statements:

• Accountability – Accountable to work assigned hours and shift, show attention to detail, know, and follow all departmental policies and procedures.
• Communication Skills – Ability to communicate effectively with others verbally.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Enthusiastic – Ability to bring energy to the performance of a task.
• Interpersonal – Ability to get along well with a variety of personalities and individuals.

Education: High school diploma or GED preferred.

Experience: One year of customer service and cash handling experience preferred.

Certificates & Licenses: Must obtain a Siletz Tribal Gaming License.

Other Requirements: Basic math skills.

Stand constantly, walk constantly, sit not applicable, handling/fingering constantly, reach outward constantly, reach above shoulder, climb occasionally, crawl occasionally, squat or kneel occasionally, bend frequently.

Lift/Carry: 10 lbs or less frequently; 11-20 lbs frequently; 21-50 lbs occasionally; 51-100 lbs occasionally;
Over 100 lbs not applicable.

Push/Pull: 12 lbs or less frequently; 13-25 lbs occasionally; 26-40 lbs occasionally; 41-100 lbs occasionally;
Not applicable – activity is not applicable to this occupation.

Vision:
Near and far. Sense of sound.

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated effects.

Conditions of employment include passing a pre‑employment drug screen, a background investigation, and completing a 180‑day introductory period.