Clinic Med Office Receptionist

JOB SUMMARY/PURPOSE

• Performs receptionist duties and provides clerical support for office. Greets patients and interfaces with hospital staff, clinical staff, patients and visitors in a professional manner.

• The Urgent Care teams at Samaritan Health Services treat conditions that require immediate attention but are not considered to be life‑threatening or severe enough to be cared for in the hospital emergency department.

• High school diploma or equivalent required.
• Experience and/or training with computer applications required.
• Minimum of one (1) year experience and/or training in a position of similar responsibility and complexity preferred.
• Experience and/or training with medical/insurance terminology preferred.

• Service Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
• Time Management
  - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast‑paced environments and under pressure.
• Team Building - Ability to work, function and communicate on a multi‑disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
• Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age‑related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non‑judgmental attitude towards persons of differing standards, values, lifestyles, and ages.

• Rarely
  (1 - 10% of the time)

  Occasionally
  (11 - 33% of the time)

  Frequently
  (34 - 66% of the time)

  Continually
  (67 – 100% of the time)

  WALK - INCLINE

  LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

  LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

  LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

  CARRY 1-handed, 0 - 20 pounds

  CARRY 2-handed, 0 - 20 pounds

  SQUAT Repetitive

  SQUAT Static (hold >30 sec)

  PUSH (0-20 pounds force)

  PULL (0-20 pounds force)

  STAND

  CLIMB - STAIRS

  KNEEL (on knees)

  REACH - Upward

  SIT

  WALK - LEVEL SURFACE

  BEND FORWARD at waist

  ROTATE TRUNK Sitting

  ROTATE TRUNK Standing

  REACH - Forward

  MANUAL DEXTERITY Hands/wrists

  FINGER DEXTERITY

  PINCH Fingers

  GRASP Hand/Fist