Centralized Access Rep , Children's Specialized Hospital

Centralized Access Rep I, Children's Specialized Hospital

Req #:  | Category:
Revenue Cycle and Patient Access | Status:
Full-Time |

Shift: Day | Facility: RWJBarnabas Health Corporate Services | Department:
Centralized Scheduling | Pay Range: $20.60 - $25.84 per hour |

Location:

200 Somerset St, New Brunswick, NJ 08901

The Central Access Representative position plays a key role in the health system interacting with patients, providers, payers and counterparts involved in each patients care. This role supports our Children's Specialized Hospital.

• Ensure accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated.
• Support departmental policies, practices, and initiatives in support of patient experience, throughput, safety standards and revenue cycle outcomes.
• Functions include scheduling of hospital and physician services for all RWJBH sites, pre-registration/registration, pre-admission/admission, insurance verification, referral coordination, pre-certification, screening for financial counseling, eligibility determination, and pre-service estimate communication and collection of required copays, deductibles or co-insurances.
• Collaborate, communicate and coordinate to create a positive experience through the entire patient access and revenue cycle flow.

• High school education or equivalent with emphasis on computer literacy and communication skills.
• Customer service experience required.
• Successful completion of all training orientation programs required.
• Benefits authorization experience required.

Preferred:

• Knowledge of medical terminology, hospital financial systems, and insurance processes preferred.
• 1+ years of relevant experience in patient access preferred.
• Patient Access Certification (CHAA) preferred.

• Full-Time, Day, Hourly - 40 hours a week
• Remote with travel to New Brunswick, NJ as needed

• Accurately performs all the appropriate tasks to completion for data capture and entry.
• Accurately performs all the appropriate tasks to completion for hospital/physician scheduling, pre-registration, and financial clearance.
• Follows departmental processes and procedures in support of accuracy, safety, patient experience and revenue cycle outcomes.

• Meets individual productivity and quality expectations in all job functions.
• Supports team and department goals.
• Supports positive patient experience, safety, and revenue cycle outcomes.

• Ensures that appropriate standards of practice meet the needs defined in the organization's mission for excellence and corporate compliance guidelines including and not limited to patient experience, privacy, safety, and revenue cycle policies.

• Ensure all account documentation is accurate and complete for all system tasks.
• Demonstrates professionalism with patients, visitors, providers, payers, and colleagues.
• Communicates to superiors when supplies, systems, tools and/or workflow processes needed to do their job are not sufficient.
• Works collaboratively across teams, with peers, and revenue cycle departments.
• The list of essential functions is not exhaustive and will be supplemented as necessary.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer