Patient Services Representative

Patient Services Representative

Job Title:

Patient Services Rep

Location:

Morris Cancer Center

Department Name:
Patient Access Services

Req #:

Status:
Hourly

Shift: Day

Pay Range: $19.74 - $24.97 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The purpose of the Patient Service Representative (PSR) will be to assist in presenting the face and voice of the Rutgers Cancer Institute of NJ services to our current and potential patient populations. He/she will coordinate scheduling Medical, Surgical and Radiation Oncology as well as Infusion and referral appointments at all appropriate sites to ensure and enhance coordination of care for every patient.

The Patient Service Representative will be the hub for all incoming external and internal requests related to scheduling appointments for all clinic sites, confirming and updating demographic and insurance as needed, and confirming referrals are active for upcoming visits.

Required:

• Zero to three years of related experience within the healthcare field
• Effective communication, analytical, organizational skills.
• Ability to read, write, and speak or communicate in English
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Power Point and Adobe Acrobat

Preferred:

• Medical terminology knowledge
• Bilingual is a plus

• Day shift, 7:30am-4:00pm
• Monday through Friday, rotating weekends/holidays
• Full-Time, 40 hours per week

• As a Patient Service Representative, actively participates in ensuring that telephone calls or electronic requests are handled in an effective and 'consumer- friendly' manner.
  • Promptly answers Cancer Institute of New Jersey Patient Service Center telephones if applicable; makes every effort to respond within three rings.
  • Responds to telephone and in person contacts with patients or family members in an appropriately courteous, helpful fashion.
  • Responds to telephone or in person referrals, inquiries, and other contacts with professionals, outside agencies, and other parties in a professional and cordial manner.
• Processes telephone or in person service requests/referrals while adhering to prescribed Cancer Institute of New Jersey Patient Service Center procedures.
• Maintains comprehensive and up-to‑date knowledge of programs, services and providers offered at Cancer Institute of New Jersey and the eligibility criteria for said programs and providers.
• Maintains comprehensive and up-to‑date knowledge of insurance grids, contracts and other relationships with managed care organizations in order to correctly process requests or otherwise refer/guide a patient or family member
• Enter patient's demographic/insurance information according to approved protocol. Contacts insurance companies to obtain effective/termination dates.
• Verify insurance eligibility using approved tools on all patients for all upcoming appointments. Notifies patient of any copays or outstanding balances.
• Refers appropriately to Financial Counselor including but not limited to: uninsured, underinsured, patients with non‑participating insurance, missing therapy authorization
• Reviews and resolves registration edits for both clinic and outpatient services in the appropriate registration systems
• If in the call center setting, work cancellation or confirmation report by making outbound calls to reschedule patient appointments.
• If in the clinic setting, receive payments from patients, post payments to billing records, reconcile payment on account, and perform other routine bookkeeping tasks in accordance with established policies and procedures. Answers routine inquiries with regard to status of patient billing, insurance payments, etc.
• Reviews provider schedules daily for any openings to ensure proper provider utilization. Updates all scheduled appointments with referring physician information and ensures all…