Resident Services Manager - Westerly s

• Posted on September 5, 2026

• Showing 1 location
• Marina Del Rey, CA 90292, USA
• On-site
• Property Management
• Full-Time
• Requisition #: RESID
  005756

UDR, Inc. and its affiliated companies are seeking a Resident Services Manager to join our team in Marina del Rey. This position focuses on and manages all aspects of customer service and resident relations at The Westerly on Lincoln
, Jefferson at Marina del Rey and Tierra del Rey
, our exclusive apartment communities (1051 total homes) located in Marina del Rey, CA.
The position offices out of The Westerly on Lincoln
.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a Resident Services Manager
, every single day is an opportunity for you to build a sense of community and rally your team to achieve the community’s resident retention and customer service goals.

Ensure community is ready for business and meets established physical standards daily as listed below:

• Walk community daily; open and close all “showing” units. Monitor property including office space, restrooms, amenity areas, parking lot and “showing” units to ensure they meet UDR’s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
• Refresh community’s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Provide the best standard of quality and service through resident relations:

• Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
• Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
• Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
• Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
• Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.

Complete various accounting and financial functions associated with driving and supporting community operations:

• Work closely with Business Manager to complete required financial responsibilities.
• Conduct Purchase Card (P-card) reconciliation for community.

Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:

• Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
• Hire and train new staff and develop staff to maximize potential.
• Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations…