Retail, Stocking, Retail Associate​/ Customer Service

To-Go is a vital part of our operation that oversee all takeout and gelato bar needs. Our high volume in carry out orders means that anyone in this role must be able to multi-task effectively, while also maintaining a bright, positive attitude.

• Always be happy, friendly and smiling
• Be professional and respectful to everyone
• Ensure consistent and friendly guest service is provided
• Responsible for accurate cash intake
• Serve Gelato and Maintain Gelato counter – Let MOD know when flavors change, or inventory is low
• Serve Slices and Maintain Cleanliness and Stocking of Slice Merchandiser during appropriate hours
• Retail selling of Merchandise and To-go Alcohol (canned beer)
• Ensure we are attempting to up-sell during phone calls or face to face interactions with guests (Offering salad, wings, dessert)
• Quote accurate wait times for pick up & delivery, especially during peak time.
• Communicate any issues that arise to the MOD
• Follow FIFO. All tea, gelato, beverage and paper products are in proper first in, first out rotation cycle—this ensures we are serving our guest the freshest products possible.
• Consistently check dates on Coke products.
• Fold boxes. keep all sizes restocked (Day & Night shifts)
• Make Salads and run food as time permits
• Perform slow time/ cleaning tasks. Self-manage, don’t wait to be asked
• Stay busy! If you can’t find something to do, ask the MOD for suggestions

• California Food Handler Card (Required prior to first shift)
• Responsible Beverage Services (RBS) Certification (Required prior to orientation/hire date) if over 18 years of age
• Basic mathematical skills; ability to make change
• Basic reading and writing skills
• Basic computer skills
• Excellent communication skills
• Multi-task oriented
• Knowledge of workplace safety procedures

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is standing the entire shift. The employee frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes.

The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The employee is frequently required to walk, sit; and reach with hands and arms. The employee occasionally lifts and carries tubs and cases weighing up to 75 pounds. The employee is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns;

frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.